September 17, 2012

Walgreens and Rx Response on Monday announced a new healthcare collaboration developed to help ensure patient access to medications following a natural disaster.

September 14, 2012

Costs are the biggest concern for opponents of healthcare reform. They’ve done the math — additional healthcare consumers means care that’s both more expensive and harder to come by. As many as 3-in-4 consumers who are not big fans of healthcare reform share that concern — 30% of those consumers suggested it’s their greatest concern, according to an exclusive survey of nearly 800 patients conducted by AccentHealth and DSN in late July and early August. A reduction in care quality was concern No. 2 (62%), and a lack of choice over which practitioner to see was concern No. 3 (58%). But at least they’ll still be covered — only 22% said they were concerned their employers would stop the coverage.

September 14, 2012

Walgreens announced plans to close more than half of the stores it is acquiring in its deal with USA Drug.

September 12, 2012

When all things are equal — particularly, cost! — there is no doubt that satisfied pharmacy customers are fiercely loyal to their preferred stores. But like Cyndi Lauper once sang, "Money changes everything," particularly for the 32% of Patient Views respondents who said they would be willing to change pharmacies for a savings of $5 or less, according to an exclusive survey of nearly 800 patients conducted by AccentHealth and DSN in late July and early August.

September 12, 2012

Some common patient complaints regarding mail-order pharmacies and their captive consumers’ lack of choice to switch to another pharmacy if they encounter poor service are highlighted in a new video released Wednesday by the National Community Pharmacists Association.

September 12, 2012

Most advertisements for over-the-counter versions of drugs did contain significantly less information about the risks of the medication, compared with the ads for the drug prior to its transition to OTC status, according to new research sponsored by CVS Caremark.

September 11, 2012

During Tuesday morning’s Morgan Stanley Healthcare Conference in New York City, CVS Caremark president and CEO Larry Merlo expressed optimism for a strong second half of the year and confidence in retaining a large portion of the prescription volumes gained from the Walgreens-Express Scripts impasse.

September 11, 2012

A satisfied customer could just offer the highest return on investment of any marketing vehicle available to a retail pharmacy, according to the most recent Patient Views infographic. In all, 72% of patients say they would recommend their preferred pharmacy to their friends and family, according to an exclusive survey of nearly 800 patients conducted by AccentHealth and DSN in late July and early August. And again, grocery stores finished at the top (80%). If you've been following Patient Views every day, you’d know that 73% of patients say they are very satisfied with their preferred pharmacy.

September 10, 2012

With Walgreens back in the Express Scripts network again and all of those millions of patients suddenly up for grabs, today's Patient Views infographic is an important reminder of how difficult it can be to get pharmacy patients to switch — that is, assuming things like cost and access are equal. Overall, 73% of patients said they were very satisfied with the their preferred pharmacy, according to an exclusive survey of nearly 800 patients conducted by AccentHealth and DSN in late July and early August. Interestingly enough, grocery stores finished at the top of the curve.

September 7, 2012

Restricted pharmacy networks are becoming more prevalent, and mandatory mail has long been a threat, but the good news among Patient Views panelists is that more than 8-out-of-10 say their insurance allows them to go to the pharmacy of their choice, according to an exclusive survey of nearly 800 patients conducted by AccentHealth and DSN in late July and early August.

September 7, 2012

Digitizing the medical records of 150 million patients means that nearly half of the entire population of the United States will have its records stored electronically next year. It's an ambitious goal, but more importantly, it's a major step toward the transformation of the healthcare system toward an electronic, digitized model.

September 6, 2012

CVS Caremark announced that it has joined with a group of public and private sector partners and will sponsor the "The Medicine Abuse Project," a multiyear effort by The Partnership at Drugfree.org to raise awareness and curb the abuse of prescription drugs and over-the-counter medicines.

September 6, 2012

Despite the fact that 77% of pharmacy patients believe that the pharmacist at their preferred pharmacy is always available to answer their questions, consult on medications, etc., only 28% say that they interact often with their pharmacist. And again, this is an area where local independents are way ahead of the curve (52%), according to an exclusive survey of nearly 800 patients conducted by AccentHealth and DSN in late July and early August.

September 6, 2012

While regulations meant to control the prices of drugs dispensed through physician offices for injured workers can keep costs down without limiting access, employers in many states may end up paying more than twice what they would have if the workers had gone to a pharmacy instead, according to a new study.

September 6, 2012

Walgreens on Thursday reported August sales of $5.9 billion, a decrease of 4.5% as compared with the same month in fiscal 2011.

September 5, 2012

This is one of those good news/bad news situations. On one hand, 77% of pharmacy patients believe that the pharmacist at their preferred pharmacy is always available to answer their questions and consult on medications, with local independents ranking at the high end of the curve, at 84%. Unsurprisingly, pharmacists at mail-order pharmacies got the lowest marks (56%), according to an exclusive survey of nearly 800 patients conducted by AccentHealth and DSN in late July and early August.

September 5, 2012

Rite Aid posted a 0.4% increase in same-store sales for the month of August, the retail pharmacy operator said Wednesday.

September 4, 2012

More than one-third of pharmacy patients say that the pharmacist is a very important factor for them when choosing a preferred pharmacy — and 92% of patients say they have a preferred pharmacy, according to an exclusive survey of nearly 800 patients conducted by AccentHealth and DSN in late July and early August. But when asked which types of pharmacies they believed had the most professional and trained pharmacists, 33% answered traditional drug store chains, such as Walgreens and CVS.

September 4, 2012

It's no secret that managed care has steered millions of Americans into ordering their maintenance medications by mail. But pharmacy benefit managers should take note: Most patients don't like the arrangement.

September 4, 2012

It's probably no surprise that for the 9-of-10 patients who say they have a preferred pharmacy that the pharmacist is a very important factor in choosing one pharmacy over another (37% overall), according to an exclusive survey of nearly 800 patients conducted by AccentHealth and DSN in late July and early August. It should be even less surprising that this number was even higher among patients who listed the local independent as their preferred pharmacy (54%).

August 30, 2012

More than 90% of pharmacy patients have a preferred pharmacy — and for 98% of that group, it isn’t mail order. But how do patients choose a preferred pharmacy, you ask? According to an exclusive survey of nearly 800 patients, conducted by AccentHealth and DSN in late July and early August, after convenience/location (among the top three factors selected by 75% of patients), the second most critical reason is customer service (top three for 57% of patients).

August 29, 2012

Although fully one-third of patients use multiple pharmacies to fill their prescriptions, 9-of-10 say they actually do have a preferred pharmacy, according to an exclusive survey of nearly 800 patients, conducted by AccentHealth and DSN in late July and early August.

August 28, 2012

As hurricane Isaac barrels down on the Gulf Coast area, CVS/pharmacy has announced that, while complying with any mandatory evacuation order given by local officials, it is keeping its stores in affected areas open for as long as possible and stocking them with such storm preparedness items as water, batteries, flashlights and other products to help in an emergency.

August 28, 2012

U.S. District Court judge Cathy Bissoon on Monday dismissed many of the claims levied against Express Scripts by the National Association of Chain Drug Stores, the National Community Pharmacist Association and nine independent pharmacies, regarding the allegedly anti-competitive nature of Express Scripts' merger with Medco.