September 27, 2012

Warren Buffet once shared: “In looking for people to hire, you look for three qualities: integrity, intelligence and energy. And if they don't have the first, the other two will kill you.” Most people believe they operate with integrity and transparency, but the dirty little secret is that your customers may see you as biased or not as valuable as you think.

September 26, 2012

Deloitte is forecasting holiday sales will increase between 3.5% and 4% as the economy's health and the presidential election take center stage among consumers this fall.

September 26, 2012

Contradicting claims that showrooming undermines retail sales, new survey results from loyalty management company Aimia revealed that showroomers exhibit more loyal behavior than nonshowroomers, making them an ideal target for retailers.

September 25, 2012

The predictability of the chain store shopping experience has long been both a strength and weakness. The quality and experience may be predictably good, but can a shopper have a warm relationship with a store that treats everyone the same? 


September 21, 2012

Once again, mobile capabilities made headlines as a study by ComScore revealed that nearly 86 million Americans are now shopping on their smartphones. To put it another way: That’s 4-out-of-5 smartphone users.

September 21, 2012

Target customers who receive the retailer's mobile coupons now can access them on their iPhone or iPod Touch via Passbook.

September 21, 2012

"It is not from the benevolence of the patient, the pharmacist or the payer that we expect our better health, but from their regard to their own self interest." While the somewhat-modified quote is ascribable to Adam Smith, an 18th-century economist credited with the invisible hand theory, the principle holds true.

September 19, 2012

While holiday retail sales will remain flat or only slightly up from last year, emerging consumer buying trends will have significant implications for retailers, according to a new survey from Booz & Co.

September 18, 2012

While traditional circulars still have their place within retail — especially when it comes to reaching older shoppers — there’s no doubt that the tides are changing as loyalty cards take a greater share of the 
promotional spotlight. 


September 17, 2012

Walgreens over the weekend officially launched its customer loyalty program, which since Sept. 6 has garnered more than 1 million customers during an online-only, early-enrollment period.

September 17, 2012

The CVS/pharmacy ExtraCare program, which boasts more than 70 million active members, now gives shoppers the ability to earn bigger rewards on most purchases during the peak fall and winter shopping season.

September 11, 2012

Online grocery retailer Peapod will set up three sites in Chicago where people can pick up groceries they've ordered, according to published reports.

September 11, 2012

Mass merchandise chain Shopko has added 70 new items to its line of private-label products, the company said Monday.

September 7, 2012

User engagement is critical to driving brand loyalty. Mobile gaming can offer a unique perspective on how consumer packaged goods firms can engage their consumers.

September 7, 2012

Stop & Shop has expanded its gas rewards programs to customers in New Jersey.

September 6, 2012

Safeway will package $150 million in real healthcare savings into an overall wellness strategy to be implemented over the course of 2013, the grocer's chairman and CEO Steve Burd told analysts Thursday morning at the Goldman Sachs 19th Annual Global Retailing Conference.

September 6, 2012

Walgreens on Thursday announced that customers can begin online enrollment into its new customer loyalty program, Balance Rewards.

September 5, 2012

After announcing it would move up its layaway program for the holiday season to mid-September, Walmart said it also would reduce the program fee from $15 to $5.

September 5, 2012

SoupMan said it is bringing a line of shelf-stable soups to retailers nationwide.

September 4, 2012

A survey released by coupon site RetailMeNot found that coupon use for back-to-school shopping surged this year, particularly for retailers selling books, school supplies and apparel.

August 30, 2012

Kroger announced that its customers can enjoy their summer fuel savings through December.

August 29, 2012

Global consumers' intent to buy food and beverages online has jumped 44% in two years, and more than one-quarter (26%) said they planned to purchase food and beverage products by way of a device with Internet access — such as a computer, mobile phone or tablet — in the next three to six months, according to Nielsen.

August 28, 2012

In an effort to develop a multidimensional customer segmentation, Supervalu has signed on to use a LoyaltyOne's customer-centric analytics solution, LoyaltyOne announced.

August 27, 2012

Delhaize Group has enlisted the services of Retalix for in-store software for Delhaize Group's 3,300 locations — including more than 20,000 point-of-sale terminals — across Eurasia and the United States.