March 25, 2015

Retailers are failing to meet shopper expectations when it comes to providing a comparable experience across in-store, online and mobile channels.

March 25, 2015

Weis Markets on Tuesdaty made in-store pick-up available at its 26th location. 

March 24, 2015

It probably takes less to satisfy the average consumer than it does to satisfy Mick Jagger, but even still, consumers can’t seem to get any satisfaction these days.

March 23, 2015

As burgeoning food retailer Haggen charts a path of expansion across the West Coast, the company is also making some key executive moves to support its growth in the Southwest.

March 23, 2015

According to an upcoming study from Nielsen, multicultural consumers today are leaders in technology adoption.

 

March 20, 2015

Drug Store News and the Mack Elevation Forum have partnered to create a new, multi-tiered industry leadership platform that will assemble an intimate group of CPG brands that emotionally connect with today’s changing new general market consumer.

March 19, 2015

In-store clinics, dieticians, pharmacists and even health-savvy chefs are making supermarkets go-to destinations for health care. 

March 17, 2015

Mustela launches loyalty program, allowing expecting, new and experienced moms to connect, learn and shop all in one place.

March 17, 2015

Rite Aid is one of the key retail partners in a first for the U.S. market.

March 12, 2015

Retailer participation in freestanding insert (FSI) coupon events and digital coupons distributed on retailer websites benefited from double-digit increases.

 

March 11, 2015

Amazon on Wednesday created a virtual destination center for new product innovation. 

March 11, 2015

A new PLMA study on shopper loyalty among consumers ages 25 years to 45 years dispels many long-held assumptions.

March 9, 2015

A recently released Accenture survey examines customer expectations around a personalized shopping experience with retailers, including social channels, and explores the issue of digital trust.

March 5, 2015

IRI to integrate its national consumer panel data and point-of-sale transaction data with Kantar Shopcom's retail purchase transaction loyalty card data to help advertisers measure consumer touchpoints.

March 4, 2015

Walgreens recently reinvented its “SaturDate” program into a larger, more impactful program and rebranded it “Beauty Must-Haves.”

March 4, 2015

Walgreens aims to have a consistency of voice across all channels, both clicks and bricks. In beauty, the strategy is to look at the customer in a holistic manner, said Katlyn Gao, head of retail products, digital at Walgreens. 

March 4, 2015

As part of its quest to be the most loved and shopped beauty destination, Walgreens offers an array of its “owned brands.” These chain exclusives fill in gaps in assortments or offer tremendous value, according to Kina Guyton, Walgreens director of beauty owned brands.

March 4, 2015

Do you truly understand the dimensions of cosmetics consumer behavior and how these dimensions impact brand choices, outlet shopping patterns and attitudes toward the category overall? That was the focus of a webinar presented in February by consumer analytics company TABS Group.

February 25, 2015

Drug Store News is seeking an Audience Development Manager

February 25, 2015

In a sign that retailer efforts to enhance customer service may be working, few consumers report having a bad experience with a retailer in the past six months.

February 24, 2015

Designer Betsey Johnson and Kimberly-Clark's Kleenex brand are teaming up to give consumers a healthy dose of creative inspiration. 

February 24, 2015

The Personal Care Products Council announced on Tuesday the election of its new board officers, including its new chair.

February 17, 2015

A Valentine's Day infographic from Mobee reveals which brands took the top spot on store shelves, the best displays and which names won over the hearts — and dollars — of customers leading up to the big day. 

 

February 12, 2015

U.S. consumers hold 3.3 billion memberships in customer loyalty programs, the 2015 COLLOQUY Loyalty Census shows.