February 18, 2011

The CCR foundation has been laid. Now comes the next phase in Walgreens’ campaign to “enhance the customer experience.”


Customer Centric Retailing is rolling across the chain’s coast-to-coast store network like a tide. The effort — aimed at aligning Walgreens’ mix with what its customers really want from the stores; eliminating hundreds of redundant, slow-turning SKUs; and boosting front-end productivity — already has transformed more than 2,100 Walgreens stores. Another 3,400 are up for renovation by the end of this year.

February 18, 2011



Talk about a bold retail vision. Walgreens president and CEO Greg Wasson said the nation’s top pharmacy retailer wants nothing less than to “own well.”

February 15, 2011

Pop singer Lady Gaga has partnered with mass merchandise retailer Target to allow customers to pre-order a deluxe edition of her new album, “Born This Way.” Customers can order the album through Target and download the title track for free at Target.com/Gaga until Feb. 26.

January 12, 2011

Walgreens’ massive Customer Centric Retailing initiative is transforming the way the company’s stores are merchandised and designed as it rolls into an ever-larger proportion of its more than 7,600 stores across the United States. But it’s only the opening drive in a campaign to “reinvent the customer experience in our stores,” president and CEO Greg Wasson told shareholders Wednesday.

December 22, 2010

In a resounding declaration that its massive revitalization efforts have been the right strategy at the right time, Walgreens on Wednesday reported its net earnings jumped to a record $580 million in first quarter fiscal 2011, rising nearly 19% over prior-year levels. Sales for the period ended Nov. 30 also rose 6% to $17.3 billion, another record for the nation’s top drug retailer.

November 18, 2010

One of the Big Three in pharmaceutical wholesaling is about to get a lot bigger....

November 14, 2010

Continued consumer price consciousness and the growing influence of the dollar store channel have made...

November 3, 2010

Fred's on Wednesday reported $434.9 million in sales, up 3% for the third quarter ended...

September 1, 2010

Retailers operating outside of the dollar channel are beginning to experience some night terrors. Because...

August 24, 2010

A White House report encouraging the healthcare system’s transformation to health information technology drew a...

August 4, 2010

Alacer, maker of Emergen-C, on Wednesday announced the launch of its “Share the Good” social...

January 10, 2010

Drug Store News: Are some of the solutions put forth by Safeway chairman and CEO...

January 7, 2010

In a high-stakes campaign to fire up its front-end appeal, reaffirm its relationship with America’s...

October 29, 2009

If any retail observer still doubted the determination of Walgreens’ top managers to shake the...

October 13, 2009

O.K., make that “Seen on Street.” The point is Duane Reade is pushing its new...

September 17, 2009

Question: What piece of compromise legislation proposes to overhaul the U.S. healthcare system at a...

June 28, 2009

There was speculation in January that Schering-Plough’s switch application around the proton-pump inhibitor Zegerid was...

June 18, 2009

You can expect to see more changes in the look and feel of the Walgreens...

April 16, 2009

A report by AARP indicated that prices for branded drugs have increased at a rate...

January 11, 2009

In its sweeping, soup-to-nuts drive to regain momentum and recapture its marketing mojo, the nation’s...