September 22, 2011

Rite Aid increased sales and narrowed losses in second quarter 2012 as its Wellness+ loyalty card program continued to grow and its new Wellness store format saw continued expansion.

September 15, 2011

Safeway and Wegmans ranked highest across all customer service elements, according to a survey by Empathica.

September 9, 2011

Trips are up, but baskets are down, Kroger reported Friday morning, along with positive second-quarter results. Gas sales also are up with the decline in fuel prices, which is an item Kroger continues to use as a stickiness factor with its loyalty card program.

August 30, 2011

According to Winn-Dixie's chief Peter Lynch, Winn-Dixie is riding a strong headwind into fiscal 2012 powered by a number of influencers, including a marketing program that better sustains margins, its loyalty program Fuelperks!, an improved stocking system and a significant focus on improving the customer experience.

August 24, 2011

A recent consumer survey released by AlixPartners found that a little more than half of all consumers (51%) identify a traditional grocery retailer as their point of destination when making a grocery trip.

August 9, 2011

TCC has been granted a global license for retail loyalty promotions to Rovio's Angry Birds franchise, TCC recently announced.

August 9, 2011

Winn-Dixie is putting the pedal to the metal for its Fuelperks! rewards program.

August 8, 2011

Purchase frequency in the drug channel is up 6.7%. Sounds good, right? More shoppers buying more often — that's the end-game, isn't it? Except not so fast, because the real question is whether or not higher frequency of purchases actually translates into greater revenue streams.

August 2, 2011

CVS/pharmacy once again has boosted its rewards program with a new digital savings option that allows customers to send coupons directly to their loyalty card.

August 1, 2011

Discount stores will continue to dominate as the destination for the majority of consumers’ back-to-school dollars this year, according to a survey by Accenture on parents’ back-to-school shopping plans.

July 25, 2011


Since its nationwide launch in April 2010, Rite Aid’s wellness+ loyalty card program rapidly has proven itself to be a phenomenal boost to the chain’s business as the first-ever loyalty program designed to enhance customers’ savings and well-being together.


July 19, 2011

British retailer Tesco will launch its loyalty card program in the United States, according to published reports.

July 11, 2011

Canada Safeway last month quietly launched a new loyalty program called the SafewayClub Elite Customer, according to published reports.

June 27, 2011

There’s a tremendous upside for retailers and suppliers, but that upside will come from doing things differently than in years past, as well as grappling with fragmentation. Those were a few of the key messages Bryan Gildenberg, chief knowledge officer of Kantar Retail, had for attendees of Monday morning’s business session at NACDS Marketplace in Boston.

June 7, 2011

Through a partnership with Incentive Targeting and HaloEffect, Big Y Foods will become the first grocery retailer to offer Groupon deals digitally loaded to shoppers’ loyalty cards, the companies announced.

May 19, 2011

Consumers today are a lot less skittish about rising gas prices than they were in 2008, Nielsen reported.

April 25, 2011

Call it “the attack of the coupon-crazed shelf sweepers.” It’s the most aggressive form of bargain hunting by consumers willing to spend hours searching out coupon deals, to stock up with enough product to last their families for a year and to turn their homes into veritable warehouses.


April 25, 2011

CVS/pharmacy has expanded its highly successful ExtraCare loyalty program with the launch in January of the first-ever beauty club program for the retail pharmacy channel. The CVS/pharmacy ExtraCare Beauty Club provides ExtraCare cardholders, who register their cards, with additional rewards on beauty purchases and other beauty-specific benefits. 


April 21, 2011

In celebration of Earth Day and as part of its commitment to incorporating sustainable practices into its day-to-day business operations, Harris Teeter announced it has aligned with vendors to offer promotions that will reward customers for their green decisions.

April 13, 2011

Winn-Dixie Stores on Tuesday expanded the discounts earned through its Fuelperks! program beginning April 13 by lifting previous one-item limit restrictions on bonus Fuelperks! rewards items.

April 12, 2011

Beginning April 13, Kroger customers in the Greater Houston area will be able to save up to $1 per gallon at 68 Kroger Fuel Centers through the grocer's new fuel accumulation program.

April 1, 2011

One week after Food Lion announced its grocery giveaway, another Delhaize America banner has kicked off a similar program.

March 25, 2011

Customers that participate in Food Lion's loyalty program have the opportunity to win free groceries for a year.

March 17, 2011

A report released Tuesday by payment system provider ACI Worldwide found that many retail loyalty programs leave consumers feeling underappreciated, and many consumers are enrolled in a program they don’t completely understand.