April 25, 2013

Safeway shares dropped dramatically Thursday morning as the company reported $10 billion in sales for its first quarter 2013 ended March 23, which is essentially flat as compared with the first quarter of 2012.

April 25, 2013

Watertree Health has hired former NBA champion John Salley to market its free prescription discount cards, the company said.

April 21, 2013

According to research, ownership of smartphones and tablets in particular have grown rapidly over the past couple of years, and that has created a multi-headed omnichannel hydra of a customer who retailers across all channels are desperately trying to appease.

April 2, 2013

Walgreens on Tuesday announced that walking, running and weight management goals can be logged and tracked through Steps with Balance Rewards, the retailer's customer loyalty program.

March 29, 2013

Google has officially unveiled its testing program for Google Shopping Express, its new online delivery service in the San Francisco Bay area, signing up with retailers like Target, Walgreens and Raley's to allow customers to receive items directly from store shelves at their homes within a day.

The program has been widely described as an effort by Google to compete with e-commerce giant Amazon, but what sets Google Shopping Express apart is its sourcing partnership with brick-and-mortar retailers, particularly Target, which itself has made significant investments in omnichannel retail, most recently with its purchases of two online cooking-equipment retailers. As a whole slew of developments over the past couple of weeks has shown, omnichannel is becoming a key component of many retailers' business.

March 22, 2013

Google is dogfooding a service called Google Shopping Express, which would offer same-day delivery from brick-and-mortar stores in the San Francisco Bay Area to the Internet giant's employees. Target and several other retailers have been named as possible partners.

With Google now looking to compete with Amazon — not to mention Target's growing attention to online and mobile commerce — a growing body of consumer studies and industry trends shows that the most important emerging consumer demographic isn't men, women, old people or young people — but multichannel consumers.

March 21, 2013

Starbucks today at the company's annual meeting of shareholders unveiled plans to expand its My Starbucks Rewards loyalty program to reward customers who purchase Starbucks-brand products in their local grocery stores.

March 19, 2013

A privately owned supermarket chain in California and Nevada has partnered with a division of Dunnhumby to develop a grocery retailer advocacy online platform to supplement its loyalty program.

March 8, 2013

Smart device usage has become an active part of in-store shopping. According to a recent poll of Accent-Health smart device owners, nearly 3-out-of-5 have used their phone or tablet to aid in product selection while shopping in-store.

March 1, 2013

Kmart is distributing extra points to members of its loyalty program to mitigate the effects of high living costs, the retailer said Friday.

February 27, 2013

Target is planning a rollout in Canada that will be bigger than any single year's worth of its store openings in the United States ever, executives of the company said Wednesday morning in a call with Wall Street analysts to discuss the mass merchandise retailer's fourth-quarter and full-year 2012 results.

February 21, 2013

Safeway reported a sales increase of 1.3% to $44.2 billion in 2012 for its fiscal year ended Dec. 29, driven by increased fuel sales and a same-store sales increase of 0.5% (excluding fuel), the grocer reported.

February 13, 2013

Bi-Lo on Wednesday launched in all of its pharmacies a prescription program that significantly enhances the offerings of its existing program.

February 7, 2013

"Click. Swipe. Save." That's the slogan Winn-Dixie has coined as part of its launch of an online e-coupons program on Wednesday. The e-coupons program allows customers to load coupons directly onto their Winn-Dixie Reward Card for redemption in stores.

February 4, 2013

CVS Caremark has launched what it called the "latest evolution" of its ExtraCare loyalty card program.

January 30, 2013

Safeway and ExxonMobil announced a new loyalty program that will award customers in the Mid-Atlantic region Reward Points, redeemable at any ExxonMobil station, for products purchased at Safeway.

January 24, 2013

One-in-5 consumers between the ages of 35 years and 54 years are choosing products due to a loyalty card discount, SymphonyIRI Group reported Wednesday as part of its fourth quarter 2012 MarketPulse survey.

January 7, 2013

More than half of U.S. consumers would not recommend a particular pharmacy to family and friends, according to a new report by a Canadian customer experience management firm.

January 3, 2013

Safeway late Wednesday announced that Steve Burd, its long-time chairman and CEO, will retire at the company's annual stockholders meeting on May 14, 2013.

January 2, 2013

Rite Aid announced a special series of 50th Anniversary customer appreciation savings as the culmination of RA50, its 50th anniversary celebration, which began last September.

December 21, 2012

Giant-Carlisle has opened its 100th gas station, the supermarket chain said.

December 19, 2012

Customer service is the key driver of brand advocacy in retail pharmacy, according to a new study.

December 10, 2012

Armed with a new store concept and the wellness+ loyalty card program, Rite Aid is mounting a comeback and posting its best results in years.

December 7, 2012

AffordRx.com is making a prescription discount card that offers savings of up to 75% at more than 56,000 pharmacies across the country available to all residents of the United States, the company said.