Content about Loyalty business model

January 7, 2013

More than half of U.S. consumers would not recommend a particular pharmacy to family and friends, according to a new report by a Canadian customer experience management firm.

September 25, 2012

The predictability of the chain store shopping experience has long been both a strength and weakness. The quality and experience may be predictably good, but can a shopper have a warm relationship with a store that treats everyone the same? 


August 20, 2012

A new network allows customers to use tablets to participate in customer loyalty programs, according to published reports.

April 17, 2012

Customer loyalty has always been paramount for retailers, but as we wade into 2012 and beyond, it is becoming increasingly evident that retailers have a renewed focus on establishing a strong sense of loyalty and creating an engaging customer experience through cross-channel initiatives that are touching customers both in and — perhaps more importantly — out of the store.

October 14, 2011

Rite Aid's customer loyalty card program has received recognition from a trade organization that focuses on marketing practices that use technology, Rite Aid said Friday.

May 5, 2011

Good customer service sells, according to a new study conducted by American Express.

February 28, 2011

Safeway has promoted Mir Aamir to lead Safeway’s loyalty programs and oversee digital and mobile efforts related to loyalty.

October 10, 2010

U.S. consumers are paying more heed to the cost of medicines, health-and-beauty aids and other...

September 23, 2010

In the never-ending battle for customer loyalty, independents rule and service is still king....

August 10, 2010

A regional supermarket chain experienced declines across the board during its third quarter ended June 27....

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