September 27, 2012

Satisfaction among customers using mail-order pharmacies to fill their prescriptions continued to decline, falling significantly below customer satisfaction with brick-and-mortar pharmacies, according to the J.D. Power and Associates "2012 U.S. Pharmacy Study" released Thursday.

February 23, 2011

Health Mart, McKesson’s network of more than 2,700 independently owned pharmacies, on Tuesday announced that the franchise was recognized in the J.D. Power "2011 Customer Service Champions" report.

October 10, 2010

U.S. consumers are paying more heed to the cost of medicines, health-and-beauty aids and other...

September 23, 2010

In the never-ending battle for customer loyalty, independents rule and service is still king....

September 22, 2010

J.D. Power and Associates' release of its annual national pharmacy study on Wednesday underscored customers'...