January 8, 2014

It is no secret that the healthcare industry is undergoing great change, fueled by the implementation of the Patient Protection and Affordable Care Act and the advent of the empowered online healthcare consumer.

November 22, 2013

Walgreens on Thursday announced the appointment of Sona Chawla, president of e-commerce, as president of digital and chief marketing officer. In this new role, Chawla will lead a newly created Digital and Marketing Division, establishing a unified and integrated digital, enterprise-wide marketing, and customer loyalty and insights group to advance Walgreens “Well Experience” strategy and vision to be the first choice in health and daily living in America and beyond, Walgreens stated.

Chawla is a brilliant thinker and tech wiz whose e-commerce strategies have helped Walgreens forge new relationships with customers however they engage with Walgreens — now she brings that expertise to a global marketing role for the company at a time when digitization and big data-driven insights are bringing a greater degree of personalization to customer engagement efforts.

November 1, 2013

A recent survey, dubbed the “Retail Buying Experience,” by Experticity has revealed an expertise gap among sales associates at retail. The survey also found that consumers value expertise above all else, but 2-out-of-5 consumers said they are routinely disappointed by the lack of expertise they encounter in the stores.

The survey findings really point to one word: personalization. Like the survey says, consumers want help with their buying decisions, and they want the retailers to be an active player in their shopping experience. They want retail sales associates who have product knowledge, can help in selecting the right products, have category knowledge and can assist in finding alternatives when the first choice is not available. They want personalization.

October 31, 2013

Insource Healthcare Solutions is adding wall-mounted and cart-mounted video systems at the hospitals it operates in upstate New York and Pennsylvania in order to allow for telehealth services and cut costs.

October 25, 2013

CVS/pharmacy’s SVP and chief marketing officer Rob Price was recently featured on Yahoo! Finance’s Big Data Download to talk about the launch of its new myWeekly Ad, which is a digital circular powered by its ExtraCare loyalty program.

This is important as it demonstrates that CVS/pharmacy continues to get major attention for the new program, and it further illustrates the push — major push — that the retailer is making on personalization.

October 23, 2013

Looking back at the Health 2.0 7th Annual Fall Conference, more than 2,000 health IT entrepreneurs and thought leaders gathered to forge ahead in leading the healthcare revolution through innovative technologies, policies and collaborative ideas.

October 17, 2013

Fifteen years of ExtraCare data is influencing everything from how the company builds stores to how it communicates with customers.

October 16, 2013

Diabetes Care Partners has introduced a new telehealth diabetes self-management education program, the company said.

October 1, 2013

It is no secret that marketing is undergoing tremendous change as technology, mobile, social media and increased consumer demand is forcing the industry to reinvent itself. The thirst for real-time data, greater personalization and customization is revamping shopper marketing — not just here within the United States but around the globe. Creativity has no borders.

September 17, 2013

Market saturation will drive down the market for electronic medical records in the United States despite a spike last year resulting from government incentive funding, according to a new study.

September 13, 2013

The Department of Health and Human Services is setting aside $5.3 million to expand health information technology — particularly telehealth — in rural areas in order to improve mental health services for veterans.

Telehealth represents one of the best ways to expand healthcare services to underserved areas while also lowering costs by expanding the area a health professional can cover from a single location.

August 5, 2013

Nearly a quarter of Americans are using electronic medical records for checking test results, refilling prescriptions and making appointments, while more than half say they would like to use them, but don't have access, according to a new study.

July 25, 2013

A new program in south Florida will provide health care for children in underserved communities using mobile telemedicine.

June 13, 2013

A state legislator in Ohio is sponsoring an open-house event to demonstrate advances in telemedicine.

June 5, 2013

Retail pharmacy may soon have another product to showcase as part of a comprehensive pet care set — a mobile health device to track activity for dogs.

April 22, 2013

Rite Aid's revamped website will offer a "more personalized and engaging" experience for customers, the company said.

April 20, 2013

John Sculley, one of America’s well-known business leaders who is perhaps best known as the former CEO of Apple, shared his insights on the secular change currently underway within the U.S. healthcare system on Friday during a private event sponsored by The Drug Store News Group.

April 15, 2013

HealthSpot, a provider of telehealth technology, has been asked to present at the Consumer Electronics Association 2013 CES on the Hill, the company has announced.

March 1, 2013

Rite Aid has expanded its telemedicine service to 58 more stores, the retail pharmacy chain said Friday.

February 22, 2013

Safeway on Thursday reported a 1.3% annual sales lift to $44.2 billion for its fiscal 2012. The year-end sales lift was driven by increased fuel sales and a same-store sales increase of 0.5% (excluding fuel), the grocer reported.

However, from listening to this last conference call, coming out of a year that has been framed more by Safeway's challenges than Safeway's opportunity on Wall Street, you get the sense that 2012 was 2012 and that this 2013 party has only just begun.

February 15, 2013

Telehealth is expected to experience a sharp rise in the number of patients, according a new report by health market research firm IHS, which projects that telehealth will reach 1.8 million patients around the world by 2017.

February 12, 2013

Telehealth is expected to reach 1.8 million patients around the world by 2017, according to a new report by healthcare market research firm IHS.

January 8, 2013

Widespread reliance on telemedicine to electronically deliver health and pharmacy services to hard-to-reach patients in remote locations is getting closer to reality. And in a fast-evolving health care system struggling to improve access to health services at a lower overall cost, that’s a good thing.

January 4, 2013

Disney will release an HD digital and HD digital 3D version early on Feb. 12, 2013, a company first. Then on March 5, the company will broaden the release to the four-disc Blu-ray combo pack, two-disc Blu-ray combo pack, DVD, SD digital and On-Demand.