March 13, 2014

With consumers engaging more directly with businesses through mobile and social media, more than 60% of CIOs will focus more heavily on improving the customer experience and getting closer to customers, according to a new report released by IBM.

December 3, 2013

Cyber Monday online sales were 17.5% over the same period last year as of 6 p.m. EST on Monday, according to IBM Digital Analytics Benchmark.

October 30, 2013

The University of Arizona College of Pharmacy is switching from a MacOS-based platform to an IBM system running Linux to manage growth of big data.

March 29, 2013

Ahold USA has appointed Paul Scorza as its chief information officer, the supermarket operator said Friday.

January 21, 2013

Paper-products manufacturer Kimberly-Clark has appointed Jennifer Sepull as its chief information officer and VP information technology services, the company said.

September 7, 2012

User engagement is critical to driving brand loyalty. Mobile gaming can offer a unique perspective on how consumer packaged goods firms can engage their consumers.

July 27, 2012

IBM's fifth annual "Online Retail Holiday Readiness" report has uncovered that 2012 may just be the year of mobile.

July 20, 2012

Mobile shopping rose in the second quarter while social media sales fell, providing an indication of where U.S. retailers may invest in order to capture the attention and loyalty of the digital consumer, according to a new report from IBM.

March 9, 2012

From 2000 to 2010, the U.S. Hispanic population surged 43%, far surpassing U.S. Census estimates. With a growth rate more than four times that of the entire country, and an expected 2015 purchasing power well in excess of $1.25 trillion, the U.S. Hispanic population is a key market segment for retailers and consumer packaged goods companies seeking to expand their domestic customer base. The most successful companies will be those that can effectively engage these consumers and develop enduring brand loyalty.

January 11, 2012

On Tuesday, IBM released its final benchmark announcement for the 2011 holiday season, detailing a continued strong performance for mobile, as well as an overall increase in online spending for December 2011.

November 11, 2011

With the holiday season fast approaching, there has been a significant amount of press coverage regarding the role mobile devices will play in driving retail sales this season. The consensus is that mobile devices are changing the shopping landscape, and that the 2011 holiday season will be the tipping point — the year that consumers widely integrate mobile devices into their shopping routine.

September 12, 2011

Healthcare giant WellPoint has inked a deal with IBM whereby it will develop applications using IBM's Watson artificial intelligence technology to deliver healthcare information to patients.

August 24, 2011

Winn-Dixie has selected IBM point-of-sale and self-checkout technology to help transform customer service, speed innovation and increase the operational efficiency of 484 Winn-Dixie store locations and other store formats across the southeastern United States, IBM reported.

March 15, 2009

As the editor of the publication, I have both the blessing and the curse of...