February 18, 2011

There’s a reason Walgreens’ leaders are pushing so hard to upgrade communications capabilities and reach consumers through every channel, from stores and drive-through pharmacies to social media and smart phones. “Multichannel shoppers are three times more valuable to a retailer than a single-channel shopper,” president and CEO Greg Wasson said in January.


February 1, 2011

Walgreens on Tuesday announced the implementation of its Walgreens Way to Well Commitment program, a new Walgreens initiative geared toward improving the everyday health of Americans nationwide.

January 21, 2011

“The true ambassadors for the brand.” That’s how Walgreens president and CEO Greg Wasson now describes the company’s 244,000 employees.

January 17, 2011

Walgreens announced several executive appointments Monday, which included naming a former United Airlines executive to the post of chief customer experience officer.

January 14, 2011

Walgreens has talked plenty about its Customer Centric Retailing initiative since the overhaul of its store merchandising and marketing strategy kicked off two years ago. But the rejuvenation of Walgreens’ sprawling, coast-to-coast store network is just the tip of the CCR iceberg, company leaders said.

January 12, 2011

Walgreens’ massive Customer Centric Retailing initiative is transforming the way the company’s stores are merchandised and designed as it rolls into an ever-larger proportion of its more than 7,600 stores across the United States. But it’s only the opening drive in a campaign to “reinvent the customer experience in our stores,” president and CEO Greg Wasson told shareholders Wednesday.

January 12, 2011

It seems that many mail-order pharmacy patients are unaware that they can receive their 90-day supply of prescription medications at community pharmacies.

January 12, 2011

With the explosion in such mobile devices as smart phones, Walgreens is expanding its access across an ever-wider array of options for health consumers, president and CEO Greg Wasson told shareholders at the company’s annual meeting Wednesday.

January 12, 2011

Bolstered by a strong recent uptrend in sales and earnings and by clear signs that its massive realignment is beginning to bear real fruit, Walgreens’ top executives delivered an upbeat assessment of the company’s progress and its potential as a multichannel retail and healthcare powerhouse at the company’s annual shareholders’ meeting Wednesday.

December 22, 2010

In a resounding declaration that its massive revitalization efforts have been the right strategy at the right time, Walgreens on Wednesday reported its net earnings jumped to a record $580 million in first quarter fiscal 2011, rising nearly 19% over prior-year levels. Sales for the period ended Nov. 30 also rose 6% to $17.3 billion, another record for the nation’s top drug retailer.

November 14, 2010

The healthcare landscape is changing. There’s a new value-driven consumer who has emerged and, in...

November 4, 2010

It would be no small thing to define the retail market for wellness, much less...

November 3, 2010

The healthcare landscape is changing. There’s a new value-driven consumer who has emerged and, in...

October 28, 2010

“We don’t have to be the PBM.” That’s what Greg Wasson, Walgreens president and CEO,...

October 10, 2010

The Walgreens hedgehog is officially retired. Its fate was sealed by a successful fourth quarter...

September 27, 2010

Walgreens stock was up nearly 9% in early trading Tuesday morning after the company posted...

September 15, 2010

An unannounced but significant realignment of top management at Walgreens will streamline the company’s decision-making...

July 18, 2010

“I have read dribs and drabs of this in different publications over the last couple...

March 14, 2010

In an interview following Walgreens’ deal to acquire Duane Reade, company president and CEO Greg...

March 4, 2010

Walgreens hasn’t finished knocking down its organizational silos....

February 28, 2010

Walgreens’ long campaign to overhaul and integrate its pharmacy and clinical health components culminated Monday...

February 28, 2010

Step by step, Walgreens is moving to position itself at the intersection of two powerful...

February 28, 2010

In one big sense, the massive rejuvenation campaign under way at Walgreens is about finding...

February 28, 2010

If retail chains could be compared with car engines, Walgreens in recent years has been...