July 5, 2012

Remember when retail transactions were completed based only on the assortment found within the confines of a brick-and-mortar store? Truth is, we may never return to those days.

June 22, 2012

The 2012 National Association of Chain Drug Stores Marketplace Conference will kick off this weekend, boasting business programming and opportunities, as well as a glimpse of the innovations and programming that are in store for NACDS' Total Store Expo that will debut in 2013.

May 29, 2012

Kroger has launched its annual hunger awareness campaign, which is expected to generate $4 million in cash and food donations this year.

May 14, 2012

A "live help" feature, detailed information about products and services, and access to personal account information are the three most important features consumers expect to find at a company's website, according to an annual survey by Oracle.

May 1, 2012

Consumers are expected to shop and buy more in the week leading up to Mother's Day than they did last year, according to a new ShopperTrak survey.

April 22, 2012

Your store may be turning off potential customers without your even knowing it. Plenty of fully functional stores have this problem. How can you be sure yours isn’t one of them?

March 23, 2012

This is a critical time for the industry as the Federal Trade Commission is expected to decide the fate of the Express Scripts-Medco merger in the coming weeks. ESI-Medco, and the pharmacy benefit manager threat in general, were at the top of the list of what members of the National Association of Chain Drug Stores came to talk about at the organization's annual NACDS RxImpact Day, as chains asked lawmkers to support new legislation that would bring greater transparency to PBM bookkeeping and to tell the FTC to block ESI-Medco.

March 20, 2012

While intentions aren't always equal to results, if the National Retail Federation's predictions are correct, consumers will be shelling out quite a bit of cash this Easter.

March 12, 2012

Bi-Lo has announced that it has successfully completed its merger with Winn-Dixie Stores. The two banners now will be subsidiaries of privately held parent company Bi-Lo Holding. Bi-Lo and Winn-Dixie will continue to operate under the same banners, and the company does not expect any store closures as a result of the merger.

March 9, 2012

From 2000 to 2010, the U.S. Hispanic population surged 43%, far surpassing U.S. Census estimates. With a growth rate more than four times that of the entire country, and an expected 2015 purchasing power well in excess of $1.25 trillion, the U.S. Hispanic population is a key market segment for retailers and consumer packaged goods companies seeking to expand their domestic customer base. The most successful companies will be those that can effectively engage these consumers and develop enduring brand loyalty.

February 23, 2012

In its early days, social media meant "connecting with people." That’s still what it’s mostly about. But obviously, we’ve come a long way from those now prehistoric list-servs where we simply posted messages back-and-forth with people of similar interests and pursuits. It’s still about connecting. But now organizations use it for targeted marketing purposes, where once social media was considered the protected domain of the individual. Consumers seem to accept that it has become just another means by which brands are going to try to earn their loyalty.

February 23, 2012

Target overcame modest fourth-quarter sales growth to report profits that exceeded its earnings guidance and also provided a better-than-expected outlook for 2012.

January 20, 2012

In an unexpected turn of events, Brian Cornell is stepping down as Sam’s Club president and CEO and will be replaced by Rosalind Brewer, who currently serves as president of the Walmart U.S. East business unit.

January 16, 2012

Retail industry sales are expected to rise, albeit not at the same pace as 2011, according to the National Retail Federation.

January 5, 2012

An average consumer encounters the same or very similar product mix from retailer to retailer. Unintentionally, we have almost trained them not to expect anything special from their shopping experience. The retailer that does offer something beyond the ordinary shopping experience can score big points with shoppers. Do something unexpected to surprise and delight shoppers, and word will spread – probably quickly. So what is it that really makes consumers tick? I think it boils down to five main things.

December 20, 2011

At its annual Analyst Day in New York on Tuesday, CVS Caremark executives outlined strong growth for 2012 and unveiled several new offerings and initiatives that are expected to help drive profitable long-term growth as it works to reinvent pharmacy and focus on its “integration sweet spots.”

November 23, 2011

Heading into the holiday season, it was widely expected that online sales would enjoy another year of double-digit growth, and now new data from the online measurement firm ComScore confirms those earlier expectations.

November 21, 2011

A late Christmas gift may be in the works for retailers, according to new research from ShopperTrak.

November 16, 2011

Shoppers today are more knowledgeable than ever when it comes to finding deals on their favorite products, and many won't even set foot in a store until they have an idea of their potential savings, according to the Deloitte/Harrison Group annual American Pantry Survey.

November 14, 2011

After releasing its report on days that retailers should expect a boost in sales, ShopperTrak has released a report that highlights 10 days that will give way to better customer experiences.

November 11, 2011

U.S. households are expected to spend an average of $497 on gifts this holiday season, the Conference Board reported. Only 7% of consumers said they plan to spend more on holiday gifts this year, while approximately 49% plan on spending less than last year.

November 7, 2011

The fourth quarter is always the busiest season for As Seen on TV products. Products in the $9.99 to $19.99 range are expected to generate the most movement in the drug channel.

November 4, 2011

One very quiet bit of news worthy of a bit more attention: MinuteClinic is up to 645 clinics. Clinic revenues were up more than 15% during the quarter, and the company expects MinuteClinic will break even as planned by the end of the year. That's important because the third quarter isn't exactly a big cold-and-flu month, which means that patients are starting to use clinics for more than just sick care. Third quarter is back to school, which suggests the clinics likely were busier doing other things, such as vaccinations and physicals.

November 1, 2011

Expect to see the pet products industry grow more than 30% over the next five years, a new Mintel report released this week suggested.