December 27, 2012

Consumers continued to shop online in ever-increasing numbers this holiday season, according to Chase Holiday Pulse, an aggregator of payment processing data from 50 of Chase Paymentech's largest U.S. e-commerce merchants. Pulse results showed YTD year-over-year sales growth of 15.2%.

December 19, 2012

Customer service is the key driver of brand advocacy in retail pharmacy, according to a new study.

December 13, 2012

Holiday shoppers continued their quest for the perfect gifts during the week ended Dec. 8, according to ShopperTrak. Consumer activity drove a 7.8% increase in foot traffic and 6.5% increase in sales from the previous week.

December 12, 2012

Men’s grooming tools are all the buzz this holiday as men’s grooming appliances purchased for the holidays gained 34%, now representing 12% of dollar sales for the year, according to the NPD Group.

December 5, 2012

The overwhelming majority of retailers offer some kind of service for mobile shoppers, with Walgreens named among those leading the way, according to a new study.

December 3, 2012

Overall, promotional trade spend for Black Friday was down 15% for 2012 compared to 2011, according to an ECRM report released last week.

November 28, 2012

The sales figures are in for Black Friday and Cyber Monday, but the numbers don’t tell the whole story.

November 27, 2012

Cyber Monday continues its importance, driving a nearly 22% increase in year-over-year online sales, Chase reported Tuesday as part of its latest HolidayPulse report.

November 21, 2012

NEW YORK — On Wednesday, November 28, chainstoreage.com will unveil an exclusive and revealing look at how shoppers felt—what turned them on and off—on two of the busiest and most critical retail days of the year: Black Friday and Cyber Monday. The Holiday Shopper Sentiment Report: Black Friday and Cyber Monday Consumer Face-Off by SAP will explore real-time trends and insights that will inform the next generation of retail.

November 21, 2012

More than half of U.S. adults plan to buy holiday gifts during Thanksgiving weekend, according to a new survey from the Consumer Electronics Association.

November 20, 2012

Rite Aid is offering Black Friday discounts early at its stores, the retail pharmacy chain said.

November 19, 2012

As the holiday shopping season officially kicks off, CVS/pharmacy has announced that it is offering shoppers deals on gifts both online and in-store on Black Friday and Cyber Monday. Plus, additional savings and rewards are available for ExtraCare members.

November 19, 2012

RetailMeNot.com, the largest online coupon site in the U.S., has announced the launch of its newest iPhone Coupons app featuring location-specific coupons as well as expiring and new coupon notifications. These new features will allow consumers to find hundreds of deals at nearby malls this year making their holiday shopping that much easier.

November 16, 2012

Ibotta on Friday officially launched its free mobile application for iPhone users that gives consumers a new way to earn as much as $40 in cash each time they shop.

November 15, 2012

Increased attention was given to Walmart’s multichannel efforts in this year’s supplier survey — and for good reason. Amazon.com is now in a virtual dead heat with the dollar store channel in terms of the retailer/channel that suppliers view as the most significant competitive threat.


November 15, 2012

Continued growth and increased competition from Amazon.com and the dollar stores. Improved in-stock levels offset by questionable in-store execution. Reduced buyer turnover and senior executives receptive to trading partner views.


November 13, 2012

Smartphones may be among retailers’ strongest allies this holiday season, according to Deloitte’s annual holiday survey of consumer spending intentions and trends released Monday.

November 8, 2012

People looking for a nice red or white to go with dinner might be able to find it online.

November 5, 2012

Products often fail before they ever find their way to market. Because our firm reviews more than 2,500 new health, beauty and wellness products, and sees approximately 13,000 packaging changes and line extensions annually, I’ve seen this firsthand.

November 5, 2012

According to a recent BDO USA survey, chief marketing officers at leading U.S. retailers expect a 3.7% increase in holiday comparable store sales, marking the survey’s most optimistic forecast since 2007, when CMOs projected a 5% increase in comparable store sales.

October 26, 2012

News flash: Retailers get the idea that attracting today's consumer means going multichannel.

October 26, 2012

More than two-fifths of retailers plan to increase spending on online marketing this year, and nearly half have invested in new mobile apps, according to a new survey.

October 23, 2012

A survey released by Chase Paymentech, a subsidiary of JPMorgan Chase & Co., found that online companies are expecting the 2012 holiday shopping season to be better than last year.

October 19, 2012

With shoppers looking for ways to buy things more conveniently, it's clear that the age of the multichannel consumer is well under way, and retailers would be wise to respond in kind. Many of them have already done so.

According to retail consulting firm Upstream Commerce, convenience ranks at the top of reasons why consumers shop online, and as recent news has shown, this is just as true for supermarkets as it is for anyone else.