November 5, 2013

Negative experiences in one shopping channel can influence consumers' perceptions of other channels too, according to a new survey.

November 4, 2013

Underwhelming fall sales and continued economic and federal budgetary concerns have U.S. retailers in a “wait and see” mode this holiday season, according to a recent BDO USA survey released Monday.

November 4, 2013

Target is extending its hours during holiday shopping season at its Canadian stores, the mass-merchandise retailer said Monday.

November 1, 2013

Almost 9-in-10 (88%) consumers will shop in stores this holiday season, compared to 75% who will shop online and 16% who will shop via mobile device.

October 30, 2013

A majority of Americans repeatedly buy products that retailers have on promotion and many also say they would return to a brick-and-mortar store when alerted to upcoming sales of previously purchased items, according to a new survey.

October 28, 2013

Experticity has announced the findings of its first ever “Retail Buying Experience” survey, which uncovers a striking expertise gap among sales associates in five retail areas: health and nutrition, prestige beauty, outdoor, sporting goods and hunting or fishing.

October 18, 2013

Consumers are holiday shopping sooner and spending more this year due to a late Thanksgiving and shorter holiday shopping season, according to a new survey by American Express.

October 16, 2013

Consumers will take a conservative approach to spending this holiday season. According to NRF’s holiday consumer spending survey conducted by Prosper Insights & Analytics, the average holiday shopper will spend $737.95 on gifts, decor, greeting cards and more, 2% less than the $752.24 they actually spent last year. Despite this reduction in individual holiday budgets, NRF is forecasting holiday sales will increase 3.9% to $602.1 billion.

October 14, 2013

The Internet and mobile have transformed consumer shopping behaviors, but in-store shopping still remains important to many consumers, especially when buying cosmetics, apparel, grocery and office supplies, according to a new study from global management consulting firm A.T. Kearney. It is important, however, that retailers strategically assess and recast the role of stores.

October 11, 2013

Amazon.com is stepping up its game in the competitive beauty space with the launch of its new luxury beauty store.

October 7, 2013

Walgreens on Monday announced Balance Financial, a full suite of integrated financial services that will be launching in phases over the coming months, all built around its new Balance Financial Prepaid MasterCard.

October 4, 2013

PFSweb, an international provider of end-to-end e-commerce solutions, has launched a direct-to-consumer e-commerce solution for L'Oréal USA's Clarisonic brand, the company announced.

October 3, 2013

Shop.org expects holiday online sales in November and December to grow between 13% and 15% from last holiday season, to as much as $82 billion.

October 3, 2013

Thirty-seven percent of shoppers in the United States are shopping omnichannel, compared with 29% around the globe, according to a new study.

September 30, 2013

Customers at Oklahoma City-based Homeland Stores can pay for groceries with their smartphones, thanks to a new mobile payment system announced Monday.

September 30, 2013

Customer satisfaction with retail pharmacies has increased faster than mail-order pharmacies despite the perceived cost competitiveness of the latter, according to a new study.

September 24, 2013

A forecast of holiday sales announced on Monday by Deloitte shows retailers can expect moderate sales gains this season.

September 17, 2013

Sales of general merchandise are expected to increase by 2.4% during the holiday season of November and December, but shoppers will visit fewer stores, according to a new forecast.

September 10, 2013

There is no question that the way people shop has changed.

September 9, 2013

Good news for brick-and-mortar retailers. Generation Y may turn to the Web for researching products, comparing prices and responding to flash sales, but they still love in-store purchasing. The catch: Keep the shopping experience exciting.

September 4, 2013

Online spending in China is set to bypass the United States this year and double within two years, according to a new study.

September 3, 2013

Sage North America last week announced that it partnered with McKesson Pharmacy Systems & Automation, a division of McKesson, to help develop the McKesson Mobile Delivery application for prescription delivery services.

August 28, 2013

Paydiant, provider of a cloud-based mobile wallet, cardless ATM access and offer redemption platform, on Tuesday announced that Harris Teeter will deploy a pilot of Paydiant’s white label mobile wallet as part of their Express Lane online shopping service in Matthews, N.C. beginning this month.

August 16, 2013

During the company's second-quarter conference call, Walmart discussed efforts to expand its e-commerce platform as it recently launched a locker test for site-to-store in the Washington, D.C., area.