March 4, 2015

Walgreens aims to have a consistency of voice across all channels, both clicks and bricks. In beauty, the strategy is to look at the customer in a holistic manner, said Katlyn Gao, head of retail products, digital at Walgreens. 

February 25, 2015

In a sign that retailer efforts to enhance customer service may be working, few consumers report having a bad experience with a retailer in the past six months.

February 23, 2015

Target further enhances its free fulfillment options by slashing its free shipping minimum in half.

February 23, 2015

Are you price competitive? As many as 37% of consumers are price checking items as they shop.

February 17, 2015

Deputy Secretary Sarah Bloom Raskin, U.S. Department of Treasury, on Friday discussed next-generation retail payment technologies with several industry leaders.

 

February 9, 2015

Brick-and-mortar stores still serve as the primary shopping destination even in this age of omnichannel retailing, according to PwC's latest annual consumer survey — Total Retail: Retailers and the Age of Disruption.

February 5, 2015

Menasha Packaging has teamed up with Shelfbucks, an in-store beacon promotion and Smart Display platform, to transform how retailers and consumer packaged goods companies engage with customers via a beacon-based platform that brings the power of the Internet to shelves and displays.

February 5, 2015

Today’s retailers are increasingly going high tech, embracing the latest technologies to further elevate the in-store shopping experience. This trend is especially evident in the beauty and fashion space — and for good reason. Such technologies enable shoppers to easily “try before they buy” and quickly access product information.

February 4, 2015

Wegmans Food Markets, a Rochester, N.Y.-based grocer with just 85 stores and one-tenth of Amazon's revenues, edged past the online retailer to reach the top spot for corporate reputation among the 100 most visible companies, according to the 16th annual Harris Poll Reputation Quotient study. 



February 3, 2015

Much of the mobile app experience happens in the comfortable, unrushed environment of the home, with 85% of shoppers preferring to shop there via mobile.

February 3, 2015

More than 80% of retailers plan to increase their customer experience spending in 2015, according to a new survey from SDL.

January 27, 2015

A survey conducted in eight world markets during the latter half of January 2015 revealed insights on online purchasing habits of consumers in winter.

January 23, 2015

Mobile is increasingly influencing all stages along the shopper’s path-to-purchase for CPG items. New research from mobile audience intelligence firm NinthDecimal examines how mobile usage and marketing is transforming how shoppers interact with CPG brands.

 

January 12, 2015

As the use in-store mobile payment becomes more pervasive, consumers require increased education on the performance and ease of use of mobile pay services, a recent survey by Verifone of U.S. consumer attitudes suggested.

 

January 9, 2015

For the month of December, brick-and-mortar retailers realized a 6.5% decline in year-over-year sales

January 8, 2015

"It wasn’t terribly long ago that a merchant could literally locate a storefront, hang a shingle, stock some merchandise, and claim themselves a retailer. Oh my how times have changed," writes Hamacher Resource Group VP Dave Wendland in his latest blog post.

January 7, 2015

Amazon and Procter & Gamble are taking multi-tasking to a whole new level by placing ads that have barcodes you can scan using the Amazon app in public bathroom stalls , according to a report by CNN Money.

January 6, 2015

Now that we are kicking off the first work week of the New Year, it’s time to look ahead at three technologies likely to disrupt retail in 2015.

December 29, 2014

Amazon reported that its 20th holiday brought record growth for Amazon Prime and it saved customers more than $2 billion on free two-day shipping through Amazon Prime and other free shipping offers. In addition, 100 million more items shipped for free this holiday compared with last.

December 23, 2014

Spend on prepaid gift cards is on the rise this holiday season, as a significant majority (70%) of shoppers plan to purchase gift cards this season, according to an interim holiday spending report released by Stored Value Solutions, a provider of gift cards and stored-value services.

December 18, 2014

Manhattan residents have the opportunity to receive Amazon deliveries faster than even before.

December 18, 2014

Target chairman and CEO Brian Cornell, who took the helm earlier this year, is making a string of executive changes to help fuel the retailer's digital transformation and enhance the guest experience.

December 17, 2014

E-commerce is now an integral part of the beauty business as nearly half of consumers buy more beauty and personal care items online this year compared with last year, according to A.T. Kearney’s new Beauty and the E-Commerce Beast: 2014 Edition study.

December 15, 2014

More than half (56%) of Christmas shoppers surveyed typically have gifts left to purchase by the time "Panic Saturday,” the last Saturday to shop for holiday gifts before Christmas (also referred to as "Super Saturday"), rolls around.