April 13, 2015

AAFES on Monday updated its POS through NCR Corporation. 

April 9, 2015

Purchases in brick-and-mortar stores still accounted for more than 94% of all retail sales in the United States last year, totaling $4.4 trillion. But according to the new “Reality of Retail” report from retail marketing firm InReality, consumers are shifting their in-store shopping habits.

April 7, 2015

The United States is the top market for e-commerce, followed by China and the United Kingdom, according to A.T. Kearney’s 2015 Global Retail E-Commerce Index. 

April 6, 2015

Amazon.com Inc. has expanded Prime Now service to Atlanta. The expedited delivery service, offered exclusively as a benefit to Prime members, provides one-hour delivery on tens of thousands of items through a mobile app.

April 1, 2015

Amazon.com introduces latest replenishment service that will encourage shoppers to re-order supplies exclusively through the online retailer. 

March 30, 2015

Mobile traffic during the 2014 holiday season peaked on Thanksgiving (50% of online traffic) and hit a low point on Cyber Monday (30% of online traffic).

March 25, 2015

Retailers are failing to meet shopper expectations when it comes to providing a comparable experience across in-store, online and mobile channels.

March 25, 2015

Weis Markets on Tuesdaty made in-store pick-up available at its 26th location. 

March 23, 2015

The average person celebrating Easter this year will spend $140.62.

March 19, 2015

Amazon.com on Thursday extended one-hour delivery to Baltimore and Miami markets. 

March 11, 2015

Amazon on Wednesday created a virtual destination center for new product innovation. 

March 10, 2015

"As my son and I visited colleges over the past year, it occurred to me that the process he was going through was not dissimilar to how consumers may approach the selection of their preferred pharmacy setting," writes Hamacher Resource Group VP Dave Wendland in his latest blog entry. 

March 9, 2015

A recently released Accenture survey examines customer expectations around a personalized shopping experience with retailers, including social channels, and explores the issue of digital trust.

March 4, 2015

Walgreens aims to have a consistency of voice across all channels, both clicks and bricks. In beauty, the strategy is to look at the customer in a holistic manner, said Katlyn Gao, head of retail products, digital at Walgreens. 

February 25, 2015

In a sign that retailer efforts to enhance customer service may be working, few consumers report having a bad experience with a retailer in the past six months.

February 23, 2015

Target further enhances its free fulfillment options by slashing its free shipping minimum in half.

February 23, 2015

Are you price competitive? As many as 37% of consumers are price checking items as they shop.

February 17, 2015

Deputy Secretary Sarah Bloom Raskin, U.S. Department of Treasury, on Friday discussed next-generation retail payment technologies with several industry leaders.

 

February 9, 2015

Brick-and-mortar stores still serve as the primary shopping destination even in this age of omnichannel retailing, according to PwC's latest annual consumer survey — Total Retail: Retailers and the Age of Disruption.

February 5, 2015

Menasha Packaging has teamed up with Shelfbucks, an in-store beacon promotion and Smart Display platform, to transform how retailers and consumer packaged goods companies engage with customers via a beacon-based platform that brings the power of the Internet to shelves and displays.

February 5, 2015

Today’s retailers are increasingly going high tech, embracing the latest technologies to further elevate the in-store shopping experience. This trend is especially evident in the beauty and fashion space — and for good reason. Such technologies enable shoppers to easily “try before they buy” and quickly access product information.

February 4, 2015

Wegmans Food Markets, a Rochester, N.Y.-based grocer with just 85 stores and one-tenth of Amazon's revenues, edged past the online retailer to reach the top spot for corporate reputation among the 100 most visible companies, according to the 16th annual Harris Poll Reputation Quotient study. 



February 3, 2015

Much of the mobile app experience happens in the comfortable, unrushed environment of the home, with 85% of shoppers preferring to shop there via mobile.

February 3, 2015

More than 80% of retailers plan to increase their customer experience spending in 2015, according to a new survey from SDL.