February 14, 2013

Larry Freed, president and CEO ForeSee, sat down with DSN to discuss the factors consumers are looking for when shopping online and how omnichannel is meeting those expectations. More and more, shoppers are becoming better satisfied with their online shopping experience, with pureplay online retailer Amazon.com garnering the best consumer satisfaction scores of all online merchants. But what does that mean for omnichannel retailers?

April 24, 2015

Amazon has introduced a shopping app for customers with an Apple Watch for swift and easy purchases.

April 23, 2015

Retailers anticipate accelerated growth for 2015. According to a study from eBay Enterprise, an eBay Inc. company, 72% of more than 1,000 online retailers surveyed anticipate online revenue to increase by 17% in 2015.

April 22, 2015

Today, convenience isn’t just about having a smaller box to shop in, or an easily navigated merchandising scheme where consumers can quickly identify what they’re looking for, grab it and go. Today, convenience is about clicks — as in: What are the fewest clicks to the buying decision? And how can the retailer best facilitate a shopping experience in their stores on the shopper’s smartphone?

April 22, 2015

Today, Target has moved beyond the data breach of late 2013, recording a 4.1% lift in fourth-quarter sales for the period ended Jan. 31, and discontinued its Canadian operations.

April 22, 2015

A Carlisle & Gallagher Consulting Group survey determined that consumers are in no rush to buy the latest wearable device. 

 

April 20, 2015

Chinese e-commerce firm Alibaba Group Holding last week consolidated its online pharmacy operations into wholly-owned subsidiary Alibaba Health Information Technology in a deal valued at $2.5 billion.

April 16, 2015

Target Corp. has entered into a settlement agreement with MasterCard International Inc.to resolve losses from the data breach that Target experienced during the fourth quarter of 2013.

April 14, 2015

A new PricewaterhouseCoopers study found that fulfilling omnichannel orders is pressuring on profit margins. 

April 13, 2015

AAFES on Monday updated its POS through NCR Corporation. 

April 9, 2015

Purchases in brick-and-mortar stores still accounted for more than 94% of all retail sales in the United States last year, totaling $4.4 trillion. But according to the new “Reality of Retail” report from retail marketing firm InReality, consumers are shifting their in-store shopping habits.

April 7, 2015

The United States is the top market for e-commerce, followed by China and the United Kingdom, according to A.T. Kearney’s 2015 Global Retail E-Commerce Index. 

April 6, 2015

Amazon.com Inc. has expanded Prime Now service to Atlanta. The expedited delivery service, offered exclusively as a benefit to Prime members, provides one-hour delivery on tens of thousands of items through a mobile app.

April 1, 2015

Amazon.com introduces latest replenishment service that will encourage shoppers to re-order supplies exclusively through the online retailer. 

March 30, 2015

Mobile traffic during the 2014 holiday season peaked on Thanksgiving (50% of online traffic) and hit a low point on Cyber Monday (30% of online traffic).

March 25, 2015

Retailers are failing to meet shopper expectations when it comes to providing a comparable experience across in-store, online and mobile channels.

March 25, 2015

Weis Markets on Tuesdaty made in-store pick-up available at its 26th location. 

March 23, 2015

The average person celebrating Easter this year will spend $140.62.

March 19, 2015

Amazon.com on Thursday extended one-hour delivery to Baltimore and Miami markets. 

March 11, 2015

Amazon on Wednesday created a virtual destination center for new product innovation. 

March 10, 2015

"As my son and I visited colleges over the past year, it occurred to me that the process he was going through was not dissimilar to how consumers may approach the selection of their preferred pharmacy setting," writes Hamacher Resource Group VP Dave Wendland in his latest blog entry. 

March 9, 2015

A recently released Accenture survey examines customer expectations around a personalized shopping experience with retailers, including social channels, and explores the issue of digital trust.

March 4, 2015

Walgreens aims to have a consistency of voice across all channels, both clicks and bricks. In beauty, the strategy is to look at the customer in a holistic manner, said Katlyn Gao, head of retail products, digital at Walgreens. 

February 25, 2015

In a sign that retailer efforts to enhance customer service may be working, few consumers report having a bad experience with a retailer in the past six months.