January 28, 2011

The news that Larry Merlo is taking the helm at CVS Caremark was expected, but that doesn't take away from its significance.

January 28, 2011

The news that Shoppers Drug Mart president and CEO Jürgen Schreiber is stepping down has taken investors and many industry observers by surprise; the reality is that the company has been wading through some corporate-level changes in recent years, and the Canadian retail market is facing its fair share of competitive challenges.

January 27, 2011

The abrupt departure of Shoppers Drug Mart president and CEO Jürgen Schreiber announced Wednesday is expected to negatively impact the company’s stock — many investors bought into Shoppers on the faith that retail maven Schreiber would return Canada’s largest drug retailer to consistent quarter-over-quarter growth.

January 25, 2011

Sanofi-Aventis and its U.S. consumer healthcare division Chattem on Tuesday afternoon announced the Food and Drug Administration has approved the Allegra (fexofenadine HCl) family of allergy medication products for over-the-counter use in adults and children 2 years of age and older.

January 24, 2011

The next chapter for CVS Caremark officially is under way as the company announced on Monday the next stage of its previously announced transition plan and officially named Larry Merlo, president and COO, as CEO, effective March. 1.

January 21, 2011

“The true ambassadors for the brand.” That’s how Walgreens president and CEO Greg Wasson now describes the company’s 244,000 employees.

January 21, 2011

After weeks of waiting to see how CVS Caremark would respond to Walmart's successful bid to block the Hank Mullany hire, the company handed the keys to its retail stores to one of the most prolific merchants in drug store retailing and the man who has led its massive real estate machine.

January 21, 2011

It’s no coincidence that Publix and Wegmans are two companies that also routinely wind up at the top of customer service surveys — testimony that satisfied employees who enjoy their workplace generally add that special ingredient to customer service. Having a totally energized work force, and knowing what it takes to keep them that way, that's the "secret sauce" in retailing.

January 20, 2011

Fortune on Thursday released its “100 Best Companies to Work For” list, ranking Wegmans Food Markets No. 3 and making the New York-based grocer the highest-ranked retailer. Only the software firm SAS and consulting organization Boston Consulting Group ranked higher. Wegmans has appeared on the Fortune list for 14 consecutive years, every year since the list was first published in 1998.

January 18, 2011

CVS Caremark has pulled the plug on its plan to hire former Walmart exec Hank Mullany, and is handing the keys to its retail business on an interim basis to Mike Bloom, EVP merchandising and supply chain, and Scott Baker, EVP internal operations and real estate, who will assume management for the company’s 7,100-plus stores.

January 17, 2011

Walgreens announced several executive appointments Monday, which included naming a former United Airlines executive to the post of chief customer experience officer.

January 14, 2011

Larry Merlo’s comments during the recent J.P. Morgan Healthcare Conference on the upswing in acute visits at MinuteClinic is important because it speaks to the fact that 2011 is the beginning of the second wave of clinic expansion.

January 14, 2011

If only it were as easy as a voice in our heads screaming “Recalculating!” when we've taken that turn down the candy or chip aisle in the grocery store, then maybe diabetes and obesity wouldn’t quite be the epidemics that they are. Supervalu’s nutrition iQ comes about as close to an actual dietary GPS as you can get without affixing a Garmin to the shopping cart handle, and it’s a program that elevates the overall shopping experience to boot.

January 14, 2011

Walgreens has talked plenty about its Customer Centric Retailing initiative since the overhaul of its store merchandising and marketing strategy kicked off two years ago. But the rejuvenation of Walgreens’ sprawling, coast-to-coast store network is just the tip of the CCR iceberg, company leaders said.

January 13, 2011

Supervalu on Thursday announced the expansion of its exclusive in-store nutritional navigation program, "nutrition iQ," to include the fresh food departments and more robust nutrition information for the center store.

January 12, 2011

CVS Caremark's retail-based clinic operator, MinuteClinic, is experiencing exponential gains in utilization and posted a 22% increase in acute visits during the past year, Larry Merlo, CVS Caremark president and COO, told investors Wednesday during the J.P. Morgan Healthcare Conference.

January 12, 2011

Walgreens’ massive Customer Centric Retailing initiative is transforming the way the company’s stores are merchandised and designed as it rolls into an ever-larger proportion of its more than 7,600 stores across the United States. But it’s only the opening drive in a campaign to “reinvent the customer experience in our stores,” president and CEO Greg Wasson told shareholders Wednesday.

January 7, 2011

The news that CVS Caremark has entered an agreement to acquire the Medicare Part D business of Universal American is important on several fronts: Not only will the deal more than double the size of CVS Caremark's Medicare Part D program, but the move also comes just as the first baby boomers turn 65.

January 7, 2011

Almost $8,000 a year in healthcare savings, per patient. That’s how much patients with congestive heart failure could save the U.S. healthcare system simply by taking their medications as prescribed, an exhaustive, three-year study by CVS Caremark concluded.

January 7, 2011

In 2011, refusing to inoculate children against dangerous illnesses like measles, whooping cough and even the flu, borders on child abuse. This story should go a long way toward keeping a lot of kids healthy by educating their misguided parents—good news for retail pharmacy, which continues to expand its presence as the local community destination for common vaccinations.

January 6, 2011

Patients with one or more out of four chronic diseases studied who take their medications as prescribed may save the healthcare system as much as $7,800 per patient annually, according to findings of a new CVS Caremark study analyzing annual pharmacy and medical costs over a three-year period.

January 6, 2011

A study published in 1998 that led to a controversy over the measles-mumps-rubella vaccine was an “elaborate fraud,” according to a British medical journal.

January 3, 2011

CVS Caremark is more than doubling the size of its Medicare Part D program by acquiring the Medicare Part D business of Universal American for roughly $1.25 billion.

December 23, 2010

The CVS Caremark-sponsored study that illustrates pharmacists and nurses are the most effective healthcare "voice" in promoting medication adherence among patients is important because it marks the first step toward unlocking the potential of the collaborative care model (i.e., pharmacists and nurses), and getting those people who matter to pay attention.