December 19, 2012

Customer service is the key driver of brand advocacy in retail pharmacy, according to a new study.

February 15, 2012

Retailers are set to build customer engagement by investing in information technology and e-commerce, as well as enhancing customer service initiatives and building on mobile platforms, a new report from the National Retail Federation and KPMG found.

May 5, 2011

Good customer service sells, according to a new study conducted by American Express.