Content about Customer service

December 19, 2012

Pharmacy retailers can promote brand advocacy with superior customer service, study finds

Customer service is the key driver of brand advocacy in retail pharmacy, according to a new study.

February 15, 2012

2012 will be all about the customer

Retailers are set to build customer engagement by investing in information technology and e-commerce, as well as enhancing customer service initiatives and building on mobile platforms, a new report from the National Retail Federation and KPMG found.

May 5, 2011

Shoppers would spend more for good customer service, survey finds

Good customer service sells, according to a new study conducted by American Express.