July 14, 2014

"The seven deadly are a list of rebellious vices that historically have afflicted mankind. The center of each vice is the tendency to focus too much on one’s self and not enough on others. Sounds like the criticism many buyers have of a number of today’s top sales and marketing leaders, doesn’t it?" writes Dan Mack, founder of the Mack Elevation Forum, in his latest blog post.

March 4, 2014

J.D. Power, in conjunction with Fortune Custom Publishing, recognized 50 companies that demonstrate the ability to provide the highest level of customer service based on their most important critics — their customers.

September 25, 2012

The predictability of the chain store shopping experience has long been both a strength and weakness. The quality and experience may be predictably good, but can a shopper have a warm relationship with a store that treats everyone the same? 


September 12, 2011


The opportunity across insoles continues to be a direct appeal to that female shopper.

May 5, 2011

Good customer service sells, according to a new study conducted by American Express.