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January 5, 2012

An average consumer encounters the same or very similar product mix from retailer to retailer. Unintentionally, we have almost trained them not to expect anything special from their shopping experience. The retailer that does offer something beyond the ordinary shopping experience can score big points with shoppers. Do something unexpected to surprise and delight shoppers, and word will spread – probably quickly. So what is it that really makes consumers tick? I think it boils down to five main things.

January 3, 2012

This is going to be a big year for retail clinics because this is going to be the year that payers really begin to engage with retail-based care on a meaningful level. 


December 19, 2011

What new prescription and OTC drugs are top of mind among retail pharmacists? How often do pharmacists REALLY recommend private label?

December 5, 2011

“Just 1-in-4 consumers expect their financial position to improve in the coming year.” That’s the way SymphonyIRI Group saw it in its recently released report “The Downturn Shopper: Buckled in for a wild and crazy ride.”

November 28, 2011

There’s been discussion for years about the “moment of truth” and whether the ultimate — and final — purchase decision is made at the shelf.

November 14, 2011

Ideas are just as important to a winning company’s overall success as the products and services it sells. So, what’s your company doing to create a culture where the ideas that create your products and services are as important as the products themselves?

November 9, 2011

A few years back, The Economist stated that 70 percent of the value of a new car lies in intangibles. It is a great reminder that companies — and brands — are made up of impressions, insights and even ideas.

November 4, 2011

I know this older guy at my gym — I call him “The Professor,” mostly because he used to teach journalism, but also because it’s more fun to say and easier to remember than his actual name.

October 25, 2011

Medicare Part D beneficiaries will be able to obtain hundreds of generic drugs without any deductible or co-pay under a new program offered by Rite Aid.

October 21, 2011

More than 1-in-4 kindergarten children, and 1-in-5 teachers, had difficulty distinguishing between medicine and candy in new research conducted by two now seventh-grade students, who presented their findings earlier this week at the American Academy of Pediatrics National Conference and Exhibition here.

October 19, 2011

I’m not going to lie about it. The first thing I thought as I checked into the U.S. Capitol on official business for the story that appears at the bottom of this page was: “Wow, this is pretty cool.”


September 13, 2011

Walgreens, the Department of Health and Human Services, the Centers for Disease Control and Prevention and the Centers for Medicare and Medicaid Services on Tuesday announced the kick-off of the Million Hearts Initiative, a public and private sector initiative to help prevent 1 million heart attacks and strokes over five years.

September 12, 2011

Somewhere along the road back from Boston, DSN publisher Wayne Bennett and I looked at each other and realized that the previous 24 hours or so had been some of the most productive time we had enjoyed at a trade show in quite a while.

September 6, 2011

Francesco International on Tuesday released a Rx-to-OTC projection report covering potential switches through 2016.

August 26, 2011

Increases in vaccination rates for the human papillomavirus are trailing increases in rates for two other vaccines recommended for teens and preteens, according to data from the Centers for Disease Control and Prevention released Thursday.

August 19, 2011

Five tobacco companies filed suit against the Food and Drug Administration challenging nine new cigarette warnings as an unconstitutional way of forcing tobacco manufacturers to disseminate the government's anti-smoking message.

August 15, 2011

There’s no doubt that the industry is still coming to terms with the unexpected passing of ECRM CEO and founder Charlie Bowlus — a longtime industry veteran whose passion and humility touched so many lives.

July 25, 2011


One thing that was pretty clear in the research we conducted for the 2011 Retail Clinician Reader Survey is that an increasing number of retail-based health practitioners want the clinics they work for to expand the scope of services beyond acute care.

July 14, 2011

Procter & Gamble is voluntarily recalling some of its Oral-B brand mouthwashes in Canada due to possible microbial contamination, Health Canada announced.

July 5, 2011

New graphic cigarette warning labels released last month by the Food and Drug Administration already appear to be having one desired effect: an increase in "quit smoking" queries to the national 1-800-QUIT-NOW smoking cessation line, the Associated Press reported Saturday.

June 14, 2011

Drug maker Eli Lilly has created a multichannel platform to inform and educate patients about healthy eating, physical activity and stress management.

May 18, 2011

A newly launched prescription card offers discounts at more than 2,000 pharmacies in New York.

May 16, 2011

Drug maker Eli Lilly has launched what it’s calling an “umbrella” for its patient assistance programs.

May 16, 2011

U.S. Preventive Medicine's new version of a health management solution for small businesses now is available at Sam's Club.

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