June 9, 2014

Many retailers are focused on providing a seamless experience in the store, on the web or anywhere customers want to shop as they strive to enhance customer engagement, collect and analyze customer behavior and personalize the experience, according to the newly released Boston Retail Partners 1st Annual CRM/Unified Commerce Benchmark Survey.

But there’s still much work to be done.

April 24, 2014

CVS/pharmacy has expanded the ExtraCare program, allowing members to send more of their savings and rewards directly to their ExtraCare cards.

March 12, 2014

Three-in-four pharmaceutical companies are looking to derive greater value from the influx of healthcare information that includes anonymized electronic medical records and other real-world data, according to a report issued by the IMS Institute for Healthcare Informatics on Wednesday. New investments in a range of commercial operations applications — such as customer relationship management, social media or integrated multi-channel marketing solutions — were cited by more than 70% of respondents as a priority.

September 9, 2013

The CancerCare Co-Payment Assistance Foundation has launched a new website and customer relationship management software program, the group said Monday.

March 28, 2013

DunnhumbyUSA, a customer science company that works to build brand value for consumer goods and retail companies, has announced the promotion of six executives.

February 28, 2011

Food Lion announced Friday that it would add more of its MVP savings center kiosks to help customers save on their grocery bills.