June 18, 2014

I get a lot of questions about which brands are winning with social media, and why.

May 15, 2014

I have long believed that the lines that traditionally divided one channel of retail from another are long gone.

April 21, 2014

“Why do we always have to be so damn serious; why can’t we have a little fun once in a while?”

March 10, 2014

Apparently, I am one of about 10 mil­lion unique users who, as this issue of DSN went to press, had entered their name into the interactive name genera­tor game that Slate.com posted to its site within hours of John Travolta having butchered singer Idina Menzel’s name at the Oscar Awards.

February 18, 2014

“No one gets paid unless patients improve adherence.”

January 9, 2014

We have an annual holiday tradition at DSN that helped inspire the image on our cover.

December 26, 2013

It’s been a busy month for news about CVS Caremark, as DSN raced to compile the special report on the company that appears in this issue. Each of the announcements only serves to amplify our “Power of One” theme.

Take its new joint venture with Cardinal Health, which will negotiate prices and source generic drugs for both companies.

November 8, 2013

“If you want to know why we may not pick up some of your brands, it’s because it’s not where we’re going in our journey.” That’s a snippet of a story about a vendor meeting gone bad that Walgreens group VP beauty, personal care and seasonal Shannon Curtin shared during a recent presentation, “Co-creation and Innovation,” she gave at an event DSN co-hosted with the Mack Elevation Forum, “Seven Ideas to Create the Future.”

September 10, 2013

There is no question that the way people shop has changed.

August 8, 2013

Man, am I sick of that cornball phrase; as if everybody who ever goes to Las Vegas has some kind of rock star night, like lost footage from one of the "Hangover" trilogy movies.

July 12, 2013

I have been thinking about this column for a long time — the quintessential advice for how to work NACDS Total Store Expo next month. This morning I had one of those Hunter S. Thompson "eureka" moments.

May 9, 2013

As the editor of DSN, I decide what stays in print and what gets cut. Spatial limitations dictated that this snippet from our Amazon story had to go. But in the age of the omnichannel shopper, where every retailer competes against everyone else for a bigger share of the customer's wallet, how can you do an in-depth profile on the world's largest online retailer and not talk about omnichannel?

April 21, 2013

This month Walgreens announced that it would begin to offer chronic care services at its Take Care Clinics. Its biggest competitor, MinuteClinic, made a similar announcement about a year ago. With full implementation of the Patient Protection and Affordable Care Act, the people paying the bills are going to get a good look at what retail clinics can do to lower costs and improve outcomes.

March 8, 2013

By now you probably have heard about "Walgreens University," the internal education center the company opened last month, complete with technology-enhanced classrooms, a mock drug store and video-conferencing capabilities for employee educational programs.

February 28, 2013

Like just about everybody else with a pulse these days, the coolest thing I own is my iPad. I know. How original — me and 53 million other people.

January 15, 2013

DSN+ is a brand-new app that turns a page in Drug Store News into an interactive experience, linking readers seamlessly from print to digital just as quickly and easily as it is to take a picture with your smartphone.

November 29, 2012

Recently, I had a brief conversation with a man I admire and respect very much, regarding the cover story of the Oct. 15 issue of DSN, “Building the ACO.”


November 15, 2012

It’s been several weeks now since Hurricane Sandy, virtually erased neighborhoods throughout Brooklyn, Queens, Long Island and New Jersey. For those of us who live and grew up here, the stories of loss and devastation are all around us. 


November 5, 2012

The ink was barely dry when we received this response to our Oct. 15, 2012, cover story, “Building the ACO.”


October 9, 2012

A few months ago, I found myself commenting on another website focused on healthcare-related news about the future growth potential for retail clinics versus urgent care centers. Actually, I was on the verge of a full-on debate with some other user, saved only by the grace of a site error. It is an ironic example of how technology can make humans more efficient — even if by mistake.


September 18, 2012

There was something that jumped out at me during the one-hour interview with Walgreens president and CEO Greg Wasson that helped set the tone for the massive, 86-page exclusive report on the company that appears in this issue. It had to do with Wasson’s vision for the role of community pharmacy in the future of 
health care.


August 27, 2012

Can you feel that? 
It’s the seismic shift that currently is occurring in health care in this country. And really, it’s just a tremor. The intense stuff isn’t expected to hit until 2014.


July 30, 2012

“It’s actually an illusion that those boxers are separate entities. The separate entities are just the way we choose to perceive them. The boxers, you, me — we’re all part of the same quantum field. Think of the two boxers as ocean waves or currents of air — two tornadoes, say. They appear to be two separate things, but they’re not. Tornadoes are just wind. The wind stirred up in different directions. The fact is nothing is separate. Everything is connected. The shapes we see exist only in our own consciousness.”

June 24, 2012

A mile high here at NACDS Marketplace 2012, spirits are riding about as high. All things considered, this is a pretty good time to be in the drug store business.