May 9, 2013

As the editor of DSN, I decide what stays in print and what gets cut. Spatial limitations dictated that this snippet from our Amazon story had to go. But in the age of the omnichannel shopper, where every retailer competes against everyone else for a bigger share of the customer's wallet, how can you do an in-depth profile on the world's largest online retailer and not talk about omnichannel?

May 7, 2013

The U.S. Senate passed the Marketplace Fairness Act, which would enable states to collect sales tax on online transactions, to widespread applause from big-box retail.

May 2, 2013

For a vendor that has never done business with Amazon, understanding how to fully harness the potential of the world’s largest online retailer might seem equally as daunting as standing at the foot of the world’s largest rainforest without a map or a compass.

April 26, 2013

Amazon on Thursday reported a net sales increase of 22% to $16.1 billion for its first quarter ended March 31.

April 22, 2013

Rumors are circulating that Amazon may be opening a brick-and-mortar store in London, according to published reports.

April 21, 2013

Hointer, which opened last fall, allows men to buy jeans by combining "online conveniences without the offline B.S." Customers walk in, download an app onto a smartphone or tablet, scan a QR code on the tag and are automatically directed to a dressing room.

April 19, 2013

Amazon.com created a virtual health and wellness depot with the launch of its new 50+ Active and Healthy Living Store.

April 15, 2013

Online retailer Amazon has announced the launch of its new 50+ Active and Healthy Living Store, which features hundreds of thousands of nutrition, wellness, exercise and fitness, medical, personal care, beauty, entertainment items and more — all in a single destination for customers in the 50+ age range.

April 3, 2013

Amazon and Walmart's e-commerce division are expanding and starting programs to allow customers to order items online and then pick them up from lockers stationed at brick-and-mortar retailers. Amazon has been running such a program for a couple of years in a few major cities, including installing the lockers at Rite Aid stores in cities like New York.

March 29, 2013

Google has officially unveiled its testing program for Google Shopping Express, its new online delivery service in the San Francisco Bay area, signing up with retailers like Target, Walgreens and Raley's to allow customers to receive items directly from store shelves at their homes within a day.

The program has been widely described as an effort by Google to compete with e-commerce giant Amazon, but what sets Google Shopping Express apart is its sourcing partnership with brick-and-mortar retailers, particularly Target, which itself has made significant investments in omnichannel retail, most recently with its purchases of two online cooking-equipment retailers. As a whole slew of developments over the past couple of weeks has shown, omnichannel is becoming a key component of many retailers' business.

March 22, 2013

Google is dogfooding a service called Google Shopping Express, which would offer same-day delivery from brick-and-mortar stores in the San Francisco Bay Area to the Internet giant's employees. Target and several other retailers have been named as possible partners.

With Google now looking to compete with Amazon — not to mention Target's growing attention to online and mobile commerce — a growing body of consumer studies and industry trends shows that the most important emerging consumer demographic isn't men, women, old people or young people — but multichannel consumers.

March 20, 2013

Google is looking to launch a competitor to Amazon Prime, according to published reports.

March 19, 2013

Based on a study of 10,000 U.S. consumers, Sam's Club and Amazon earned the top spots in the retail sector of the "2013 Temkin Experience Ratings," the Temkin Group announced Tuesday.

March 1, 2013

Sears Holdings is adding some of its own fare to its mygofer.com offering, an online grocery service that "turbo-charges brick-and-mortar retailer assortments by allowing customers to get items from those stores where and when they want them in new, convenient ways."

"At mygofer, your list is our command," Sears tells shoppers on its website. "Shop with us for your prescriptions, groceries, beauty products, clothes, shoes, electronics and a whole lot more you might not expect. So whatever's on your list, we can help you get it — with incredible speed and no hassles. That's convenience."

February 26, 2013

Shutl on Tuesday announced the official launch of its North American operation and that service — Shutl enables omnichannel retailers to offer delivery of online orders within a one-hour window of choice — will go live next month in New York, San Francisco and Chicago.

February 25, 2013

Omnichannel. It's one of the hottest topics in retail. It's seamless retailing in real-time. It's making sure that the brand experience coming out of a retailer is exemplary no matter how a consumer chooses to engage — on the e-commerce site, through an app for the tablet or smartphone, within the brick-and-mortar location or any two of those venues simultaneously.

February 13, 2013

Shopkick, a shopping app, on Wednesday announced that Nielsen ranked Shopkick No. 34 out of approximately 1 million apps in December 2012.

February 12, 2013

In a survey of more than 6,200 consumers collected during the peak holiday shopping season between Thanksgiving and Christmas, Amazon scored highest among 25 of the top mobile commerce companies in terms of customer satisfaction, according to a report released Tuesday by ForeSee.

January 30, 2013

A report published Monday in The Seattle Times queried whether Amazon.com was ready to take its own Internet-driven fresh offering, called AmazonFresh, out of "limited-test" mode to pilot mode or even full-out launch mode this year.

January 8, 2013

Target Corp. has launched a campaign to price match online retailers, the mass-merchandise retailer said.

November 15, 2012

Increased attention was given to Walmart’s multichannel efforts in this year’s supplier survey — and for good reason. Amazon.com is now in a virtual dead heat with the dollar store channel in terms of the retailer/channel that suppliers view as the most significant competitive threat.


November 15, 2012

Continued growth and increased competition from Amazon.com and the dollar stores. Improved in-stock levels offset by questionable in-store execution. Reduced buyer turnover and senior executives receptive to trading partner views.


November 8, 2012

People looking for a nice red or white to go with dinner might be able to find it online.

October 26, 2012

News flash: Retailers get the idea that attracting today's consumer means going multichannel.