Top Pharmacy Retailers

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VIDEO: DSN 18th Annual Industry Issues Summit

Some 275 retail and CPG executives descended on the New York Athletic Club in December to talk about the future role the industry can play in chronic care management, how companies can embrace technology to better serve customers and patients and where the industry is headed at the 18th annual DSN Industry Issues Summit.

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WSJ: Kroger improving pharmacy experience through technology

Kroger is minimizing wait times at the pharmacy counter through an advanced  video-management system, Chris Hjelm, Kroger’s chief information officer, told The Wall Street Journal in an interview published Monday. "We’re running a pilot to do service queuing for the pharmacy," he told The Journal. "It isn’t like everybody stands in a nice line, like they do at checkout. People come from the left side, they come from the right side. We can use video to not only detect how many are there but how long they’ve been waiting. If you’re a pharmacist, your head is down at the computer, working. We can alert you right on your display that you’ve got a customer who’s been waiting for 60 seconds and no one’s talked to them yet." (The Wall Street Journal)

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Merlo touts savings from pharmacy in university lecture

Northwestern Ohio’s The Courier is reporting that CVS Health president and CEO Larry Merlo delivered a speech at Ohio Northern University titled “Driving More Affordable, Accessible and Effective Care,” in which he noted the ways pharmacy can help drive down healthcare costs. He said that retail pharmacy will play a key role in combatting such issues as medication non-adherence and stepping into primary care. “Retail pharmacy is oftentimes the front door to health care,” he reportedly said. “It provides more opportunities to interact with patients than any other site of care.” (The Courier)