NEW YORK — The CancerCare Co-Payment Assistance Foundation has launched a new website and customer relationship management software program, the group said Monday.
The foundation — which is affiliated with CancerCare, a provider of free, professional emotional and financial support services for people affected by cancer — said that along with the implementation of the software, DiseaseTrak, it could provide same-day determination and conditional approval and allow for a higher standard of care for cancer patients by allowing faster access to co-payment assistance.
"This tool will drastically improve patient access to treatment," director Michele McCourt said. "The process is easy, fast and seamless. You never have to wait because you will always know the same day whether you're approved."
Patients also will have real-time knowledge of their status, eliminating the usual wait and uncertainty, the group said. Patients and healthcare providers will experience an enhanced level of customer service because the site closely monitors each individual's unique treatment regimen, dispensing history and medication usage. The website provides reminder tools and an interactive calendar to assist patients in managing their care and allows for tracking of grants and payments.