WOONSOCKET, R.I. — CVS Caremark has been awarded Mail Service Pharmacy accreditation from URAC, a Washington, D.C.-based healthcare accrediting organization that establishes quality standards for the healthcare industry, the company announced on Monday.
"CVS Caremark is committed to providing high quality mail pharmacy services because we recognize that mail is such an important dispensing mechanism in opening access and reducing costs in pharmacy care," stated Jon Roberts, president of CVS Caremark's PBM business. "Mail service pharmacy also helps us to encourage better medication adherence, which is a critical factor in helping patients on their path to better health."
Mail service pharmacy is generally used by patients who require maintenance medications for chronic conditions and receive their maintenance medications in dosages of 90-day supply. The URAC accreditation program for Mail Service Pharmacy evaluates organizational quality standards; customer service, communications, and disclosure standards; mail drug management standards and pharmacy operations standards.
URAC offers the only third-party, voluntary accreditation program of this scope for the PBM and prescription services industry. All standards were developed by URAC's Pharmacy Advisory Committee, which includes a range of stakeholders: employers, consumers, pharmacy consultants, health plans, retail pharmacy, pharmacy benefit management organizations, pharmacy professional organizations, labor and large public purchasing groups.