CAMP HILL, Pa. — Rite Aid's revamped website will offer a "more personalized and engaging" experience for customers, the company said Monday.
The new site, which it worked with Razorfish Healthware to design, includes easier access to online pharmacy services, health and wellness information.
"Today's customer expects more from their online experience than ever before, so it's critical that our website not only meets but exceeds their expectations," Rite Aid COO Ken Martindale said. "More than just a new look and feel, the new Riteaid.com reinforces our brand commitment to the health and wellness of our customers. Designed with them in mind, Riteaid.com offers a friendly and highly personal experience, whether customers are managing their Wellness+ account, shopping our online store or managing their prescriptions."
The company said any part of the site is accessible in three or fewer clicks, and important areas like the pharmacy, Wellness+ and the online store are displayed in the header, while drop-down menus offer convenient access to information and services. Features include a new Wellness+ dashboard, which offers data-driven, real-time member status, savings summaries, integration with a member's pharmacy profile, targeted offers, product recommendations, "portlet" programs for wellness rewards and Load2Card coupons and +UP Rewards. The site also includes simplified navigation in its e-commerce section, with improved product photography, color-coded product categories and greater emphasis on new items.
"Our internal research showed that 80% of visitors to Riteaid.com also visited a Rite Aid store, meaning the online experience we provide is a key driver of our in-store business," Martindale said. "By creating a website that is easy, informative and engaging, we're not only elevating the Riteaid.com online experience; we're setting a solid foundation for growth of our in-store business too."