Pharmacy is evolving from a dispensing model to a service model, and the reason can be traced to a confluence of factors. One, healthcare reform is setting employers and payers in search of cost-efficient care models. Pharmacy is a highly cost-efficient facilitator of improved outcomes. Second, with more of the costs being shouldered by the employee, they, too, are in search of less expensive care. Retail clinics and robust OTC sets address those needs.
DSN talked with Suzanne Hansen, Walgreens group VP pharmacy operations, about how Walgreens is shifting its pharmacy service model to a comprehensive health-savings offering.
For the full audio Q&A, click here.