DEERFIELD, Ill. — As part of the 2011 Chicago Ideas Week, Walgreens executive director of pharmacy and healthcare experience Nimesh Jhaveri will discuss on Tuesday the company's work toward transforming its retail stores into a destination for health and daily living.
Jhaveri is scheduled to participate in the "Designing an Experience" panel as part of the "Fast Company: Creativity Session," where leaders from a variety of disciplines will explore the importance of creativity and innovation in business. The event will be held at the Museum of Contemporary Art in Chicago at 5 p.m. EST.
Recently, as part of a pilot program, Walgreens revamped approximately 20 of its stores in the Chicago area, along with its stores in the Indianapolis market, to meet the changing needs of customers and offer them an improved experience.
"Walgreens has a long-standing history of innovation, and with this pilot initiative we've aimed to evolve the traditional pharmacy and retail store format to meet the needs of our customers who are more involved than ever in managing their own care and are seeking cost-effective healthcare options delivered in a simple, customized way," Jhaveri said.
"When a customer walks into one of our new stores, we want them to have a very palpable feeling of wellness," Jhaveri added. "With this in mind, we have focused on improving the design, convenience and quality of our pharmacy services, more effectively utilizing the space in the store and fully leveraging the expertise of our highly trained pharmacy staff to help deliver an experience that reflects our capabilities and commitment to cost-effective health care."
In addition to Jhaveri's participation on today's panel, Walgreens also will host an iPad booth at the CIW Health and Wellness Talk on Oct. 16, which also will be located at the Museum of Contemporary Art.