ROCHESTER, N.Y. — Speech-recognition software developer VoicePort and mobile-applications-as-a-service company Unwired Nation have entered an agreement to port the former’s customer service software to smartphones and tablets, the companies said.
Rochester, N.Y.-based VoicePort and Austin, Texas-based Unwired Nation will use VoicePort’s Kinita and PharmaPhonetics platform to create mobile apps. VoicePort’s software uses advanced speech recognition self-service technology to automate interactions for the pharmacy and pharmaceutical industries.
PharmaPhonetics delivers automated, personalized and intelligent interactive communications that speak directly to patients on behalf of the pharmacy and can be used for such services as prescription pickup, refill reminders and health awareness messaging.
“We know our clients need to communicate with their customers — patients — simply, clearly and via whatever smartphone or tablet that customer is using,” VoicePort president and CEO Christopher Mann said. “Unwired Nation helps us deliver this to our pharmacy and pharmaceutical clients today, and we see opportunities to leverage this mobile technology in the near future, augmented and accelerated by our own integration expertise, in our other businesses verticals that include media, publishing and enterprise solutions.”