From the Blogs

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The 2020 Sales Leader

The bar has been raised. Hyper-competition, elevated in-store experience requirements and new value competitors — including higher quality private brands — are just some of the pressure points confronting today’s most successful brands, writes Dan Mack. 

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Be prepared for a tough OTC world in Germany

Germany is the largest and one of the most challenging OTC markets in Europe, writes Ed Rowland. Any market where one of the leading chains, dm, actually marks on shelf, “price not changed since (year)” is seriously tough. The German trade can be tougher than the German National Soccer team. You can score an OTC goal but it’s not easy.


HEALTHCARE IT BY CHANGE HEALTHCARE

Change Healthcare experts weigh in on some of the latest innovations in healthcare IT — from patient engagement to e-prescribing to the latest pharmacy trends — in this exclusive blog series. Click here to read the latest.

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4 trends: The future of sales

The future of sales is both on us today and will continue to evolve at warp speed, writes Dan Mack in his new column. Hyper-competition is squeezing flexibility and demanding a new sales approach. And tomorrow’s sales leaders must possess the holistic business skills of a general manager.

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Living up to its mission

About 20 years ago, I took a job as senior editor for Drug Store News. My first beat assignment was the OTC business and about a dozen retail companies, including CVS Pharmacy. Back then, CVS had just won the right to buy Revco, and it was making regular headlines as it completed the biggest integration of stores and systems in the history of the retail pharmacy business. You could say I’ve seen a lot of change in that time.

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Rules of the road: South Korea

South Korea is much more than Psy’s pop single “Gangnam Style” or the TV series “M*A*S*H,” which lasted three times longer than the actual Korean conflict. It’s one of the most remarkable modern economic success stories. The Eighth United States Army, about 29,000 strong, has long had a front row seat, but most Americans have not. Starting with the ’88 Olympics coming out party, South Korea has arrived. For U.S. OTC brand owners, it’s inevitably an A-list market.

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Ideas I haven’t thought of…

These wise words were often shared by my late father. (The greatest mentor I could have ever asked for!) In fact, one of my favorite stories was based on this very premise.

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That won’t happen to me!

I’ve heard more than one organization shrug off the prospect of a disaster causing irreparable harm to their operation. Then, an unexpected circumstance causes the business not only to falter, but puts recovery in question altogether.