Pharmacy benefit wars

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Radio Health Journal's Reed Pence talks with DSN editor in chief Rob Eder; Walgreens president of pharmacy, health and wellness Kermit Crawford; Express Scripts senior director of public affairs Brian Henry; and former Walgreens pharmacy customer Virginia Greathouse about the causes and impact of the Walgreens-ESI dispute.

Millions of pharmacy customers have had to move prescriptions from Walgreens to other pharmacies after its contract ran out with pharmacy benefit manager Express Scripts on Jan. 1. The situation is unprecedented in the United States, but some experts believe it’s only the first battle in a cost-based conflict between benefit managers and retail pharmacies.