Walgreens’ mission to go big in beauty includes personal care, Walgreens DMM Rudy Kucera told Drug Store News, for categories including grooming, hair care and oral care, “all part of the beauty regimen.” And just like in cosmetics, there is the quest to tailor merchandise for specific stores.
Walgreens aims to have a consistency of voice across all channels, both clicks and bricks. In beauty, the strategy is to look at the customer in a holistic manner, said Katlyn Gao, head of retail products, digital at Walgreens.
Jaws dropped six years ago when Duane Reade unwrapped its first LOOK Boutique. The concept exemplified what many drug store merchants had only dreamed about — a selection brimming with prestige brands presented in an environment on par with specialty stores.
As part of its quest to be the most loved and shopped beauty destination, Walgreens offers an array of its “owned brands.” These chain exclusives fill in gaps in assortments or offer tremendous value, according to Kina Guyton, Walgreens director of beauty owned brands.