A recently released Dunnhumby report helps solve the consumer loyalty crisis in healthcare, noted the Cincinnati Business Courier in a report published Tuesday. It helps explain why health systems like UC Health or TriHealth are exploring collaborative agreements with Kroger's Little Clinic or CVS Health's MinuteClinic, the report noted. “The younger generations are very willing to engage in the more convenient platforms,” Cara Pratt, Dunnhumbyu SVP specialty retail and sector expansion, told the Courier. And “there isn’t a real sense of loyalty with consumers when it comes to primary care physicians.” (Cincinnati Business Courier)
In a new study released exclusively to Adweek, Boston-based consultancy C Space homed in on consumer loyalty among the big retail players, attempting to flesh out some insights about what makes shoppers come back. (Adweek)
Among supermarket rankings, Wegmans was the only supermarket that improved its score between 2015 and 2016, with a gain of one point, while whole foods dropped 10 points, Albertsons dropped 9 points, and Hannaford and Trader Joe’s both dropped eight points.