For decades, chain and independent retail pharmacy has been defined by its unyielding pursuit of professional recognition, fair reimbursement and full status as a member of the healthcare provider team. The industry has made huge strides toward that goal, thanks to massive investments in pharmacy technology and automation.
Sundial not only has made an impact on how retailers merchandise their stores and what they buy for their shelves, but the company’s efforts go well beyond the four walls of a store, investing in the communities from which it sources its raw materials.
From large-scale, high-volume processors to “cobots’’ that require a minimal amount of countertop space, a new generation of dispensing tools is allowing pharmacies to shift more of the workload to technicians and central-fill sites.
Most brands still have a long way to go to live up to the promise of personalized, 1-to-1 relationships with customers that the Internet was supposed to facilitate, according to Evan Neufeld, VP of intelligence at benchmarking firm L2.