Kroger's investment into real-world omnichannel solutions is transforming the grocery shopping experience, Business Insider reported Sunday. For example, since 2012 Kroger's use of QueVision to scale up and down the number of cashiers on hand has reduced average check out time across the retailer from 4 minutes to 30 seconds. "QueVision is just the beginning of futuristic tech at the company," Business Insider reported. "In an industry that is swiftly turning its attention to ecommerce, Kroger has spent the last few years investing in companies with key insights and experience in the online grocery business." (Business Insider)
Everyone wants to know how Walmart can compete with Amazon in e-commerce when the latter doesn't really make money at it. According to Ad Age, "The more Walmart does to differentiate itself from Amazon and offer a better value proposition, the more it will succeed," she said. "The more it focuses on price and value, the more it can compete." But it's a very long game. [Ad Age]
The nation’s eighth largest retailer and the warehouse division of Walmart is planning to give Sam's Club members early access to exclusive savings on some of the most sought-after holiday items and Thanksgiving meal must-haves.
Cardinal Health's Brad Tice on Friday published a blog outlining the first steps payers are taking to reimburse for medication therapy management. "The take-away from these new developments is that payers - both government and private - recognize that reimbursement practices need to change, and MTM services are in the middle of that change," he wrote. "Yet the second and third acts are still to come. Hold your standing ovation until then. (Cardinal Health)
Shoplifting continues to plague the retail industry due to organized retail crime, easy sales of stolen merchandise online, reduced investments in loss prevention, and the general perception of shoplifting as "low-risk/non-offensive.”