This month Walgreens announced that it would begin to offer chronic care services at its Take Care Clinics. Its biggest competitor, MinuteClinic, made a similar announcement about a year ago. With full implementation of the Patient Protection and Affordable Care Act, the people paying the bills are going to get a good look at what retail clinics can do to lower costs and improve outcomes.
By now you probably have heard about "Walgreens University," the internal education center the company opened last month, complete with technology-enhanced classrooms, a mock drug store and video-conferencing capabilities for employee educational programs.
DSN+ is a brand-new app that turns a page in Drug Store News into an interactive experience, linking readers seamlessly from print to digital just as quickly and easily as it is to take a picture with your smartphone.
It’s been several weeks now since Hurricane Sandy, virtually erased neighborhoods throughout Brooklyn, Queens, Long Island and New Jersey. For those of us who live and grew up here, the stories of loss and devastation are all around us.
A few months ago, I found myself commenting on another website focused on healthcare-related news about the future growth potential for retail clinics versus urgent care centers. Actually, I was on the verge of a full-on debate with some other user, saved only by the grace of a site error. It is an ironic example of how technology can make humans more efficient — even if by mistake.
There was something that jumped out at me during the one-hour interview with Walgreens president and CEO Greg Wasson that helped set the tone for the massive, 86-page exclusive report on the company that appears in this issue. It had to do with Wasson’s vision for the role of community pharmacy in the future of health care.
It turns out that the Baby Boomer generation was just the opening act. The Millennials are here, and the world changed overnight, at least for marketers. Brand loyalty is out the window, transparency rules and convenience is king. Millennials are savvy about marketing, and they want what they want when they want it.