What motivates people as pharmacy customers is a complex topic. Change Healthcare's Tabitha Burcham explains the many opportunities for engaging and creating loyal consumers while also improving medication adherence.
I’ve heard more than one organization shrug off the prospect of a disaster causing irreparable harm to their operation. Then, an unexpected circumstance causes the business not only to falter, but puts recovery in question altogether.
The U.K. OTC market is, as the Brits would say, brilliant. For North American brand owners, it’s always on the list of attractive potential markets. Complex and unique, there are two “B”s that stand out — Boots and Brexit.
Cardinal Health RBC 2016 had been a terrific show, but if we’re being completely honest here, the keynote speaker for the closing business session had me scratching my head a little. Did I really need to see that? It turns out, I really did.
Increased Medicare audits are raising the stakes for compliance in today’s pharmacies, with stricter enforcement than ever before. In fact, the likelihood of receiving a Part B audit request continues to climb amid national efforts to control fraud, waste and abuse.
Companies large and small all want “innovation,” although most organizations don’t have a concise definition of the term or how to achieve it. And while “process” sounds like the boring antithesis of innovation, companies that focus on innovation process are more likely to achieve innovation than companies waiting for innovation to randomly strike.
Mexico, a NAFTA member since 1994, is not the distant neighbor it once was. Present political posturing aside, it’s long been a challenging relationship. But today’s Mexico is also a great consumer market.