10/17/2016 - 3:32pm

About 20 years ago, I took a job as senior editor for Drug Store News. My first beat assignment was the OTC business and about a dozen retail companies, including CVS Pharmacy. Back then, CVS had just won the right to buy Revco, and it was making regular headlines as it completed the biggest integration of stores and systems in the history of the retail pharmacy business. You could say I’ve seen a lot of change in that time.

10/14/2016 - 10:36am

South Korea is much more than Psy’s pop single “Gangnam Style” or the TV series “M*A*S*H,” which lasted three times longer than the actual Korean conflict. It’s one of the most remarkable modern economic success stories. The Eighth United States Army, about 29,000 strong, has long had a front row seat, but most Americans have not. Starting with the ’88 Olympics coming out party, South Korea has arrived. For U.S. OTC brand owners, it’s inevitably an A-list market.

10/14/2016 - 10:31am

These wise words were often shared by my late father. (The greatest mentor I could have ever asked for!) In fact, one of my favorite stories was based on this very premise.

10/07/2016 - 9:48am

What motivates people as pharmacy customers is a complex topic. Change Healthcare's Tabitha Burcham explains the many opportunities for engaging and creating loyal consumers while also improving medication adherence.

09/08/2016 - 9:02am

I’ve heard more than one organization shrug off the prospect of a disaster causing irreparable harm to their operation. Then, an unexpected circumstance causes the business not only to falter, but puts recovery in question altogether.

09/07/2016 - 9:35am

In June, Drug Store News and Mack Elevation Forum co-hosted an exclusive one-day Retail Health Summit in Bentonville, Ark. Here are my seven takeaways.

08/12/2016 - 11:05am

The U.K. OTC market is, as the Brits would say, brilliant. For North American brand owners, it’s always on the list of attractive potential markets. Complex and unique, there are two “B”s that stand out — Boots and Brexit.

08/02/2016 - 3:54pm

Cardinal Health RBC 2016 had been a terrific show, but if we’re being completely honest here, the keynote speaker for the closing business session had me scratching my head a little. Did I really need to see that? It turns out, I really did.

07/29/2016 - 10:02am

Increased Medicare audits are raising the stakes for compliance in today’s pharmacies, with stricter enforcement than ever before. In fact, the likelihood of receiving a Part B audit request continues to climb amid national efforts to control fraud, waste and abuse.