Foresee CEO Larry Freed talks meeting consumers' online shopping expectations
Audio Q&A: DSN spoke with Larry Freed, president and CEO Foresee. More and more, shoppers are becoming better satisfied with their online shopping experience, with pureplay online retailer Amazon.com garnering the best consumer satisfaction scores of all online merchants. But what does that mean for omnichannel retailers? DSN caught up with Freed to discuss what factors consumers are looking for when shopping online and how omnichannel is meeting those expectations.