Ebay Now and the demand for greater consumer convenience

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Audio Q&A: As younger generations and even older people become more wired - and wireless - they will demand greater convenience in how they get their products. As an example of things to come, Doug Stephens tested eBay Now, a service from the online retailer that allows somebody to order an item with a mobile device and have it delivered anywhere, whether it's a permanent address or — as Stephens found — a park bench. Stephens is currently working on a TV series about the future of retail.

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