Walgreens' Rx refill, text alert apps embraced by pharmacy customers

Smart-phone tech enhances customer experience

DEERFIELD, Ill. — Walgreens' latest mobile features have gained momentum among its pharmacy customers.

The drug store chain said that four months after debuting Refill by Scan for iPhone and Android platforms, the application now accounts for more than half of all prescription refills ordered through Walgreens mobile applications. What's more, Walgreens' prescription text alerts, which notify customers via text message when their prescriptions are ready, has surpassed 1 million subscribers since launching last year.

The company said its online and mobile applications have enhanced the customer experience.

“With Refill by Scan, prescription text alerts, unique photo features and the ability to shop or browse products all available on a mobile device, we’re adding new levels of choice, control and convenience for our rapidly growing numbers of mobile customers,” said Sona Chawla, Walgreens president of e-commerce.

Other features of the Walgreens mobile application suite include:

  • Access to prescription history;

  • The ability to order photo prints directly from a phone;

  • The ability to find the nearest Walgreens or Take Care Clinic;

  • The ability to browse products and check in-store availability; and

  • The ability to shop from a phone.

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