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NEW YORK — The majority of consumer packaged goods companies are failing to place analytics at the heart of their decision-making process, limiting their ability to improve the customer experience and gain business advantage, according to the findings of an Accenture study.
Accenture's analysis also suggests that, in many cases, the problem is compounded by fragmented investment in narrow programs that are not well-coordinated and fully optimized.
According to the study, "Building an Analytics-Driven Organization," more than half (54%) of CPG executives said that their company has a fully defined analytics operating model. In contrast, 9% said their company has implemented an analytics operating model in its entirety, and 15% said the plan has been only partially executed across the geographies in which they operate. In addition, 40% of the respondents said that their company has only partially defined an analytics operating model, but 14% of those CPG executives said their company has not implemented it.
The study indicates a mismatch between how CPG executives perceive their companies' maturity in analytics and the actual state of their analytics efforts, according to Accenture. Although 47% of the executives described their companies as either "analytical leaders" or having "ingrained analytics," the analytics teams of many of the companies represented in the survey remain focused on "pulling data" rather than using data to develop insights. Almost one-third (32%) of the respondents admitted that their analytics employees are focused on the management of "big data." However, 9% said they have made a priority of predictive analytics, which generates information that can enhance longer-term decision-making.
"The research indicates that the analytics functions of many CPG companies are producing hindsight descriptions of what has happened, rather than delivering forward-looking insights that can be used to make well-informed operational, managerial and strategic decisions," said Bob Berkey, managing director in Accenture's Consumer Goods & Services practice. "CPG companies need to focus more on implementing an analytics operating model that puts analytics-driven insights at the heart of their decision-making process. Only then will they be able to realize true value from their analytics investments and achieve increased efficiency, speed, flexibility and profitability."
Julio Hernandez, managing director, Accenture Analytics North America, added, "Today's CPG industry is focused on four imperatives — a better understanding of consumers, reducing cost and increasing service levels in the supply chain, enhancing relationships with retailers and hiring and deploying the right talent. In each area, big data analytics techniques and underlying technologies can provide a competitive edge by offering actionable insights from multiple sources of data, including business, third-party and contextual information, often in real time. The greatest benefits will be achieved by companies that speed up and automate the analytics process and systematically infuse data-based insights into their operations."
Accenture's study also found that many CPG executives are more focused on putting technology, rather than talent, in place to enhance their analytics capabilities. Analytics technology was named by 37% of respondents as their top priority in analytics, followed by analytics governance, at 31%. By contrast, 8% of the executives surveyed ranked talent as their top priority in analytics, and 55% ranked talent last on their list of analytics priorities. Despite the talent ranking, the survey shows that almost three-quarters (73%) of respondents are, in fact, actively hiring analytics talent, even though many said they are still defining their analytics talent needs. Two-out-of-5 executives (42%) said their current talent focus is to determine the analytics roles they need to fill, and the skill sets in greatest demand are data modelling (53%) and data mining (44%).
"Although the development of analytical capabilities and capacity is extremely important, a focus on data, methods and technology alone will not magically deliver the insights needed for competitive edge," Berkey stated. "CPG companies are investing in analytical talent, but now leadership needs to focus on instilling the right analytical culture and create, champion and sustain an analytics vision. And front-line practitioners need to combine their technology abilities with problem solving and data analysis skills to deliver bottom-line business benefits."