Social media placed into action by Wegmans

ROCHESTER, N.Y. As a potential example of how retailers will communicate directly with customers in the future, Wegmans recently tapped into its online services. Upon hearing customer concerns about the effect of the Gulf of Mexico oil spill on seafood at its stores, Wegmans turned to social media to spread the word.

By posting a video link on Twitter, it enabled its customers to meet Carl Salamone, VP seafood and hear about how the spill does (or does not) impact the seafood at its stores.

For a look at the video, click here:

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