CAMP HILL, Pa. — Rite Aid on Wednesday named the two winners of the 2013 Favorite Pharmacy Team Member contest — a pharmacy cashier from Cliffside Park, N.J., and a loyal customer of the company's store in Mansfield, Mass. Both were selected at random from more than 14,000 entries in the 10th annual contest honoring Rite Aid's pharmacy team members for their commitment to customer care and service.
To enter, customers submitted mail-in nominations, in-store forms and online ballots during American Pharmacists Month in October. The names of one customer and one pharmacy team member were each randomly drawn to receive $2,500 in Rite Aid gift cards. And every nominated "favorite" pharmacy team member receives an official pin and letter of commendation from John Standley, Rite Aid chairman and CEO, and Robert Thompson, Rite Aid EVP pharmacy.
"Each year, the number of 'favorite' pharmacy associates nominated continues to grow and that's a true testament to the top-notch care our teams are providing to their customers," stated Dan Miller, Rite Aid SVP pharmacy operations. "I'd like to congratulate and thank all of our pharmacy associates for their continued service to our customers and for helping us deliver on our mission of improving the health and wellness of our communities by providing our customers with the best products, services and advice."
Rite Aid's winning Pharmacy Team Member is Jacqueline Vargas Pagan, a pharmacy cashier for more than 10 years at the store in Cliffside Park, N.J. Pagan was nominated for being considerate, patient and thorough in recognizing customer needs and explaining insurance concerns.
"I was elated to see Jacqueline receive this award," commented Jayshree Patel, Rite Aid pharmacy district manager. "Jacqueline is very personable with our customers, which in turn makes them feel welcome each time they visit our store. She makes a point to get to know each shopper by name and what they need to provide optimal customer care."
Rite Aid's winning customer, meanwhile, is James Walsh, a retired accountant who has been a customer of the Mansfield Rite Aid "forever." Due to the excellent customer service he receives, Walsh enjoys frequently visiting Rite Aid's pharmacists and store manager, Bill Pereira.
"I was very excited to find out I had won this contest," said Walsh. "Over the years, I have found Rite Aid's customer service to be more respectful and considerate than other drug stores."