Raley’s continues focus on patient care

Like most retailers in California, combo-store pioneer Raley’s Supermarkets has been in a slow growth mode since the recession began in 2008. “We still have 105 pharmacies, so not a lot has changed in the past few years,” said John Segale, a spokesman for the Sacramento-based chain.

That’s the same number Raley’s had in 2008 when the recession began. Since then, Raley’s has added four supermarkets, raising its total store count from 129 to 133 that operate under four banners, comprising Raley’s (85), Bel-Air (22), Nob Hill (21) and Food Source (5). Food Source is a warehouse-format chain it launched in 1994, while Bel-Air and Nob Hill are small chains it acquired in the 1990s.

Though the pharmacy division hasn’t added new stores, it’s continued to build an already strong slate of educational events, health screenings and special programs for customers. Raley’s newest program is called Pharmacist Care for Diabetes, which was launched in late 2010 with the University of California-San Francisco, insurer Blue Shield and members of the California Public Employees Retirement System, or CalPERS. Under the program, CalPERs members who have diabetes and fill their scripts at Raley’s can have a one-on-one meeting with their pharmacists to develop programs to better manage their blood-sugar levels.

“Through this unique partnership, more patients living with diabetes can receive enhanced support from their pharmacist,” said Raley’s VP pharmacy and healthy lifestyles Flint Pendergraft. 

Raley’s also recently launched its ReadyFill program, which notifies customers by phone or email when a script refill is ready for pickup. And its pharmacies offer vaccines for more than a half-dozen diseases.

Login or Register to post a comment.