SAN FRANCISCO — Pharmacy technology provider PDX is partnering with Mscripts to allow existing PDX Classic and Enterprise Pharmacy System customers to add mobile to their customer-facing offerings, the companies said.
The features will give pharmacies an outreach channel to improve their bin management and will-call services, and allow them to easily identify aging prescriptions and use the Mscripts mobile application to remind customers that their prescriptions are ready for pickup. The companies said the integration between the PDX bin-management system and the Mscripts mobile platform would help pharmacies solve the problem of prescriptions that aren't picked up and must be returned to stock.
"We are particularly excited about this set of features because it simultaneously addresses adherence, one of the core missions of Mscripts, and gives our customers a powerful tool for managing the bin aging process," Mscripts CEO Mark Cullen said. "This system is designed to reduce carrying and restocking costs and improve the rate at which patients pick up medications."
Poor medication adherence is a serious problem in the United States: According to many estimates, it costs the country about $290 billion per year.
"This integration enables us to offer a compelling new service to our customers, aiding them in the effort to keep their patients healthy and manage their inventory efficiently," PDX president and CEO Jeff Farris said. "The ability to communicate via mobile technology allows our pharmacy customers to stay at the forefront of innovative customer service."
One of the companies' clients is Florida-based Navarro Discount Pharmacies. "Bin management is one of the most significant problems facing pharmacies today," Navarro chief information officer Sergio Campos said. "These tools will reduce pharmacists' work load, improve customer adherence and allow pharmacists to spend more time with their patients."