OutcomesMTM recognizes Kroger, Discount Drug Mart for exceptional MTM services

DES MOINES, Iowa — OutcomesMTM on Tuesday recognized its top chain and independent pharmacies for 2013. New winners took home the Top Chain categories, with Kroger being named Top Large Pharmacy Chain and Discount Drug Mart designated as Top Regional Pharmacy Chain. In addition, 42 chain and independent pharmacies were awarded Top MTM Center for their states.

“We have enjoyed collaborating with our winners and hope they continue to inspire all providers in our network, so more patients can benefit from MTM services provided by community pharmacists,” stated Mike Case Haub, director of Network Performance at OutcomesMTM. 

Kroger’s investment in patient care services, especially MTM, led to strong overall performance. MTM has been a strong focus at Kroger for several years, so the MTM program has really evolved, said Philecia Avery, VP pharmacy at Kroger. In 2013, MTM became a strategic priority. “We are very proud of our pharmacy teams and their efforts, which have earned this honor,” Avery said. “Our pharmacists clearly recognize that providing quality MTM services are both a professional responsibility and integral to the high level of care we provide.“

Avery said MTM will remain a strategic priority in 2014, so her team continues to prioritize opportunities and measure performance. 

Jim Kirby, clinical coordinator at Kroger, also applauded his team on this achievement and seconded the importance of impacting patient care. “Success in MTM can be measured in many different ways. We believe the most important is by how we improve the lives of our patients,” he said.

Discount Drug Mart made the most of the opportunity created by Caresource Medicaid in Ohio. With every Discount Drug Mart store participating in 2013, patients had exceptional access to MTM services. With support from leadership, Michele Golob and her team integrated MTM into their workflow and became a leader in the identification and resolution of medication-related problems. 

Golob, regional pharmacy supervisor for Northeast Ohio and MTM clinical specialist at Discount Drug Mart, credits her team’s MTM success to constant evaluation of how they implement MTM into workflow. Discount Drug Mart pharmacists’ dedication to patient-centered programs and understanding a patient's needs has helped streamline their MTM program.

"We made MTM a top priority ― understanding that the patient is the one that benefits the most from these interventions,” Golob said. “The feedback we receive from our pharmacists about their success stories and ways they have implemented MTM into their day-to-day workflow has been shared with all our pharmacists, so they in turn can be successful.”

Each year, OutcomesMTM recognizes pharmacies with exceptional performance in delivering MTM services to eligible patients. To qualify for consideration, a pharmacy must consistently perform at a “Best in Class” level throughout the year. Contenders for top MTM center and top chains are evaluated on accessibility, engagement and effectiveness.

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