New Cardinal Health toolkit helps independent pharmacists with social media outreach

DUBLIN, Ohio — Cardinal Health on Monday released the independent pharmacist’s social media toolkit, available exclusively to its independent retail pharmacy customers in recognition of the fundamental change in how independent pharmacies interact today with their patients and market their businesses.

“While the use of social media by businesses has picked up in recent years, many of our customers are still unsure of how it can and should be leveraged to help their own marketing efforts,” stated Jay Williams, VP marketing strategy for Cardinal Health’s retail pharmacy business. “We’ve developed this toolkit — specifically geared toward independent pharmacy owners — to demystify the world of social media and offer helpful solutions they can use it to promote their businesses and connect with their patients and communities online.”

According to a recent study published by the Pew Research Center's Internet & American Life Project, 59% of all adults use the Internet to research critical health information. Furthermore, baby boomers represent the fastest-growing demographic in terms of social media usage, with 47% of Internet users ages 50 to 64 years now actively using social media, according to the AARP.

The independent pharmacist’s social media toolkit offers independent pharmacists practical information on how social media can be integrated into their pharmacy’s existing marketing and promotion efforts, including:

  • High-level explanations of what social media encompasses and why it is important to the independent pharmacy owner’s business;

  • Easy-to-follow best practices for maximizing the potential for social media success, including recommendations for developing content, best practices for interacting with online audiences, practical tips for minimizing time and resource requirements, and straightforward “dos and don’ts” for avoiding common social media pitfalls;

  • Real-world case studies detailing how other independent pharmacists are using social media to connect with customers and advance marketing objectives; and

  • Detailed explanations and step-by-step instructions on how to use some of the most popular social media tools, including Facebook and Twitter.

In addition to offering this resource to help establish a solid foundation for effective social media use, experts from Cardinal Health’s local store marketing team also can help independent pharmacy customers develop a robust, customized social media presence as part of their broader marketing efforts. Independent pharmacies participating in the local store marketing program are encouraged to leverage these experts to help their staff get involved in helping to build and maintain a strong and responsive social media presence.

“As an independent pharmacy owner who’s active in social media, I’m excited to see Cardinal Health reach out to fellow independents with such a timely and valuable resource,” said Jonathan Rider, owner of Fairmont, West Virginia-based Rider Pharmacy. “The tips and solutions in this toolkit, paired with the wealth of resources provided by Cardinal Health’s local store marketing team, give independent pharmacies like us a competitive edge by offering a new way to build the personal customer relationships that make our businesses unique.”

The independent pharmacist’s social media toolkit is exclusively available to Cardinal Health independent retail pharmacy customers. In addition to this latest offering, Cardinal Health offers customers a comprehensive suite of local store marketing products and services tailored to their unique business needs, including one-on-one consultations, local demographic analyses, customized marketing/advertising plans and “the KIT” — a comprehensive line of fully customizable marketing materials that includes custom store websites, in-store radio broadcasts, custom TV/radio spots and outbound calling services.

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